Issues with Zoom Screen Sharing

amgz5 · 03-29-2024, 07:17 PM

Support was super helpful and resolved the issue via the steps below:

1. Please download the DisplayLink Support Tool available here
2. Disconnect your docking station from your computer
3. Run the DisplayLink Support Tool.
4. Then select Advanced in the left top corner of your top menu bar and once expanded, select Reset Screen Layout
5. Then restart the machine, connect dock again and check if you still have the freeze issues.

fleiscpx · 04-01-2024, 02:24 PM

I am having the same issue. Unfortunately the steps posted by amgz5 did not work for me. I am going to create a support case as well.

aardWolf · 04-03-2024, 03:49 PM

I sent an email to technical-enquiries@synaptics.com about this, but I was able to get a crash report in the Console of a process called replayd which is responsible for screen recording. I sent the log in.

I also have been able to trigger this issue at will by manually killing the replayd process from the terminal while screen sharing in Zoom.

Quitting the DisplayLink Manager software (from the system bar on my laptop screen while locked up) then reopening makes the screens start working again. I'm looking into a way to restart DisplayLink Manager in a quicker manner until we have a proper fix.

I'm also keeping up with this issue on the Zoom board here:
https://community.zoom.com/t5/Meetin...cOS/m-p/172288

bekkahc20 · 04-09-2024, 04:48 PM

I have also been experiencing this in for multiple users in our environment. I am testing the instructions from amgz5 to see if it will resolve.

I, however, have also seen the issue in Slack Huddles when screen sharing.

Typically, I will only be able to screen share for no more than a minute or two without my screens freezing. After following the steps from amgz5 I have been on a Zoom screen share for ~10 mins. Hopefully, this is the fix....

bekkahc20 · 04-09-2024, 07:05 PM

Well, issue is back. I have pulled the crash logs and Zoom logs and opening a ticket with Zoom.

cbowman · 05-07-2024, 02:42 PM

I tried this and everything else and I still have issues.

drewksparks · 05-07-2024, 07:42 PM

Hey all! I found a temporary fix that has been working for me for the past bit.
In the Zoom desktop app, go to Settings -> Share Screen -> Advanced (at bottom) -> Screen Capture Mode -> Select "Advanced capture with window filtering".

This switches Zoom to use the native screen sharing built into recent versions of Sonoma rather than the Zoom-specific screen sharing built into the app. It's a bit of a different experience but it works!
I also enabled ac System Picker here, but the problem seemed fixed before I did that just changing to "Advanced capture with Window filtering"

YMMV
Here is a Zoom forum mentioning this solution as well.
https://community.zoom.com/t5/Meetin...cOS/m-p/172288

Looking forward to a better fix from DisplayLink, but at least this is a not-too-annoying bandaid.

DanielSznicer · 06-04-2024, 11:54 AM

Quote:

Originally Posted by cbowman

I tried this and everything else and I still have issues.

Hello,
Please try to download the new version of zoom. The new version will fix these problems and also install the latest version of our app
https://www.synaptics.com/products/d...2?filetype=exe

dbienkowski · 06-05-2024, 09:48 AM

Hi,
Please try our newer version of DisplayLink Manager 1.10.2. It is available for download in the Downloads section.

heilai · 06-14-2024, 11:59 AM

from the latest release notes! installing this now

This is DisplayLink Manager macOS app v1.10.2 release.
Details about this app can be found in our FAQ: https://support.displaylink.com/know...ticles/1932214
This version supports macOS versions 12.3+, 13.x and 14.x. See section D for details.

C.10 Changes in this release
=============================
- Fixed incorrect settings state causing application to crash (VIFR-4534).
- Fixed application causing WindowServer to crash (VIFR-4518).
- Fixed external screens freezing when screen sharing with Zoom (VIFR-4659).
- Various stability improvements.

05-07-2024, 02:42 PM	#6
cbowman Junior Member Join Date: May 2024 Posts: 1	Didn't fix I tried this and everything else and I still have issues.

06-05-2024, 09:48 AM	#9
dbienkowski DisplayLink Team Join Date: Jun 2024 Location: Poland Posts: 77	Hi, Please try our newer version of DisplayLink Manager 1.10.2. It is available for download in the Downloads section. __________________ Dariusz Bieńkowski DisplayLink Team Where to download the latest DisplayLink drivers How to report macOS issues to DisplayLink tech support for a speedy resolution

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03-29-2024, 07:17 PM	#1
amgz5 Junior Member Join Date: Mar 2024 Posts: 3	Support was super helpful and resolved the issue via the steps below: 1. Please download the DisplayLink Support Tool available here 2. Disconnect your docking station from your computer 3. Run the DisplayLink Support Tool. 4. Then select Advanced in the left top corner of your top menu bar and once expanded, select Reset Screen Layout 5. Then restart the machine, connect dock again and check if you still have the freeze issues.

04-01-2024, 02:24 PM	#2
fleiscpx Junior Member Join Date: Apr 2024 Posts: 1	I am having the same issue. Unfortunately the steps posted by amgz5 did not work for me. I am going to create a support case as well.

04-03-2024, 03:49 PM	#3
aardWolf Junior Member Join Date: Dec 2022 Posts: 4	I sent an email to technical-enquiries@synaptics.com about this, but I was able to get a crash report in the Console of a process called replayd which is responsible for screen recording. I sent the log in. I also have been able to trigger this issue at will by manually killing the replayd process from the terminal while screen sharing in Zoom. Quitting the DisplayLink Manager software (from the system bar on my laptop screen while locked up) then reopening makes the screens start working again. I'm looking into a way to restart DisplayLink Manager in a quicker manner until we have a proper fix. I'm also keeping up with this issue on the Zoom board here: https://community.zoom.com/t5/Meetin...cOS/m-p/172288

04-09-2024, 04:48 PM	#4
bekkahc20 Junior Member Join Date: Apr 2024 Posts: 2	I have also been experiencing this in for multiple users in our environment. I am testing the instructions from amgz5 to see if it will resolve. I, however, have also seen the issue in Slack Huddles when screen sharing. Typically, I will only be able to screen share for no more than a minute or two without my screens freezing. After following the steps from amgz5 I have been on a Zoom screen share for ~10 mins. Hopefully, this is the fix....

04-09-2024, 07:05 PM	#5
bekkahc20 Junior Member Join Date: Apr 2024 Posts: 2	Well, issue is back. I have pulled the crash logs and Zoom logs and opening a ticket with Zoom.

05-07-2024, 07:42 PM	#7
drewksparks Junior Member Join Date: May 2024 Posts: 1	Hey all! I found a temporary fix that has been working for me for the past bit. In the Zoom desktop app, go to Settings -> Share Screen -> Advanced (at bottom) -> Screen Capture Mode -> Select "Advanced capture with window filtering". This switches Zoom to use the native screen sharing built into recent versions of Sonoma rather than the Zoom-specific screen sharing built into the app. It's a bit of a different experience but it works! I also enabled ac System Picker here, but the problem seemed fixed before I did that just changing to "Advanced capture with Window filtering" YMMV Here is a Zoom forum mentioning this solution as well. https://community.zoom.com/t5/Meetin...cOS/m-p/172288 Looking forward to a better fix from DisplayLink, but at least this is a not-too-annoying bandaid.

06-14-2024, 11:59 AM	#10
heilai Junior Member Join Date: Apr 2024 Posts: 3	from the latest release notes! installing this now This is DisplayLink Manager macOS app v1.10.2 release. Details about this app can be found in our FAQ: https://support.displaylink.com/know...ticles/1932214 This version supports macOS versions 12.3+, 13.x and 14.x. See section D for details. C.10 Changes in this release ============================= - Fixed incorrect settings state causing application to crash (VIFR-4534). - Fixed application causing WindowServer to crash (VIFR-4518). - Fixed external screens freezing when screen sharing with Zoom (VIFR-4659). - Various stability improvements.