Often Slowdowns, Lags, Freezes on all Mac Devices

[khughes]

After the OS upgrade to Sequoia, the mouse is now erratic on the second screen. It is erratic and jumpy almost to the point of being unusable - but it was fine before the OS upgrade.

Obviously, I will not retrograde my computer, so please make a fix to your software. Judging from the many other complaints of the same or similar problems, this is widespread, well-known, and common.

And since joining the forum to research this matter, I have not seen any solutions posted - I've only seen the company post replies telling the poster to send them the logs... If you want me to do that, you'll have to explain how.

Looking forward to your response.

[archerypigmuffin]

thanks dbienkowski,

That's embarassing regarding the upload, here's the right file. Yeah we have had this on devices from MacOS 14.6 to 15.1.

The first user who reported it was on 15.1, she complained of mouse jitters as well (similar to the user above) so we stopped updating the machines but still get the lag/freezing described on MacOs 14.6. I'm not sure if 15.1 is truly worse as we stopped updating and rolled back our users but obviously, we'd to be on the newest version if fully supported by you.

I've personally downgraded all the way to display link 1.9.0 and I still have the issue sometimes, I feels like it's less often but I still get it. Tracking on Activity monitor there doesn't seem to be any spike in resources used at the time of the issues, sometimes 'WindowServer' seems to spike but it only ever spike to ~50% of a very low CPU load anyway (>80% CPU idle) (Apple M2).

We've been running a maximum of 2 connected displays, with the laptop screen being the 3rd, all users are really just running Google Chrome and Cisco Webex, well they should be at least with other management tools running in the background of course as well, crowdstrike, etc.

The machines are very powerful for what they are doing and can't be the source of the problem, they are not overheating or throttling in any way, it's something else related to your drivers/software.

I'm sorry we can't give you any further tips for investigation, the issue feels pretty random, it does seem increase in frequency the more windows, (not tabs) the users have open, I can pretty successfully 'encourage' it by opening all kinds of windows and having them in view on my screens, but even then it still only pops up anywhere between every 5 mins and every hour.

We have a couple of Mac Mini's out there, I can check with those users if they've had the issue, but they haven't reported anything, that could be a hint that it's only related to laptops but that's just a hunch.

In the meantime I'll keep working my way down your legacy releases and see if there's a magic bullet there.

Cheers,

[archerypigmuffin]

bump 890

[archerypigmuffin]

bump 903148

[Szymon]

Meanwhile the engineering team is working on a solution to this problem, could you please test whether the following workaround makes any difference in your case?

Proposed workaround is to make sure the refresh rate of every external display is set to 60Hz or multiply of 60 as in the screen shot below. Please, let me know of your result.



Regards,
Szymon

[daubstepper]

Originally Posted by Szymon

Meanwhile the engineering team is working on a solution to this problem, could you please test whether the following workaround makes any difference in your case?

Proposed workaround is to make sure the refresh rate of every external display is set to 60Hz or multiply of 60 as in the screen shot below. Please, let me know of your result.

Regards,
Szymon

I just searched the forum as I am also experiencing lag on both of my Sequoia 15.3.1 Macbook Pro 16-inch 2023 M2 Max laptop's external monitors after just adding a wavelink wl-ug75pd1-dh with DisplayLink running the latest available DisplayLink Manager 1.11.0 Build 28 (I have tried both with and without the experimental higher res modes enabled with no difference). It is especially noticeable when zooming out mission control to show all windows, but even just moving the mouse around often stutters or lags and is incredibly annoying, there is always some cursor lag, but sometimes it gets really bad.

I just checked and both of my external monitors are already set at 60Hz.

I just submitted my support tool logs and am waiting to hear back ��

[Szymon]

Hi daubstepper,

Sorry the workaround didn't help in your case. Just checking recently reported issues to take a look into the your report, but unable to find it. Did you follow this instruction How to report macOS issues to DisplayLink and send the report together with the logs to technical-enquiries@synaptics.com?

Regards,
Szymon

[vpkraja]

I have the same issue in mouse and keyboard lag and screen refresh lag and move the screen accross monitor lag. Everyone compalin in many website. Display link does not with Mac. Mac only works with the default set of monitors allowed by design without any issues . MAC M4 supports 2 external monitor . M4 MAX PRO supports external 3. waiting for any solution from displaylink. I tried many docs with 3 monitior support all has the lag issues with MAC except MAC M4 MAX(I hope)

[dbienkowski]

Hi vpkraja,
Have you tried using DisplayLink Manager 1.12.0?
If it doesn't solve your problem then please contact us directly, where we can assess where the problem lies after you send us the logs.