DisplayLink does not recognize all monitors

dbienkowski · 03-11-2025, 12:24 PM

Hi henkjelt,
Let me understand your problem better.
I don't know what model of docking station you have, but I assume that 2 ports are running on DisplayLink and the other is an alt-mode lead. And presumably this monitor works i.e. behaves as if the DisplayLink Manager is disabled.
Can you confirm that DisplayLink Manager is enabled and it is detecting the monitors correctly?

henkjelt · 03-11-2025, 06:35 PM

DisplayLink Manager Manager is enabled, but only detects the macbook screen and 1 monitor.
The docking station contains 3 hdmi ports.

On the apple user forum there are a lot of posts about this issue which seems to appear with the latest update to sequioa 15.3.1.

dbienkowski · 03-12-2025, 08:10 AM

Hey, thanks for the answer. Please contact us directly and we will try to find a solution. You will be asked to send system logs and share the exact information regarding your docking station.

henkjelt · 03-13-2025, 07:06 AM

Thanks for your message.
How do I contact you?

mjaroch · 03-13-2025, 08:55 AM

Hi henkjelt,
You can contact us in two ways:

Firstly by using instructions under this link

The other way is to use the support tab in DisplayLink Manager app for macOS.

henkjelt · 03-13-2025, 10:16 AM

I will click the link and report it directly

henkjelt · 03-13-2025, 11:22 AM

I have sent the details to support

03-11-2025, 12:24 PM	#1
dbienkowski DisplayLink Team Join Date: Jun 2024 Location: Poland Posts: 77	Hi henkjelt, Let me understand your problem better. I don't know what model of docking station you have, but I assume that 2 ports are running on DisplayLink and the other is an alt-mode lead. And presumably this monitor works i.e. behaves as if the DisplayLink Manager is disabled. Can you confirm that DisplayLink Manager is enabled and it is detecting the monitors correctly? __________________ Dariusz Bieńkowski DisplayLink Team Where to download the latest DisplayLink drivers How to report macOS issues to DisplayLink tech support for a speedy resolution

03-12-2025, 08:10 AM	#3
dbienkowski DisplayLink Team Join Date: Jun 2024 Location: Poland Posts: 77	Hey, thanks for the answer. Please contact us directly and we will try to find a solution. You will be asked to send system logs and share the exact information regarding your docking station. __________________ Dariusz Bieńkowski DisplayLink Team Where to download the latest DisplayLink drivers How to report macOS issues to DisplayLink tech support for a speedy resolution

03-13-2025, 07:06 AM	#4
henkjelt Junior Member Join Date: Mar 2025 Posts: 7	How do I contact you? Thanks for your message. How do I contact you?

03-13-2025, 08:55 AM	#5
mjaroch DisplayLink Team Join Date: Mar 2025 Posts: 138	Hi henkjelt, You can contact us in two ways: Firstly by using instructions under this link The other way is to use the support tab in DisplayLink Manager app for macOS. __________________ Marta Jaroch DisplayLink Team Where to download the latest DisplayLink drivers How to report macOS issues to DisplayLink tech support for a speedy resolution Last edited by mjaroch; 03-13-2025 at 11:31 AM.

03-13-2025, 10:16 AM	#6
henkjelt Junior Member Join Date: Mar 2025 Posts: 7	Thanks I will click the link and report it directly

03-11-2025, 06:35 PM	#2
henkjelt Junior Member Join Date: Mar 2025 Posts: 7	DisplayLink Manager Manager is enabled, but only detects the macbook screen and 1 monitor. The docking station contains 3 hdmi ports. On the apple user forum there are a lot of posts about this issue which seems to appear with the latest update to sequioa 15.3.1.

03-13-2025, 11:22 AM	#7
henkjelt Junior Member Join Date: Mar 2025 Posts: 7	done I have sent the details to support

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