Sequoia crashes after display sleeps

[turbograce]

Originally Posted by DanielSznicer

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

I’m having a very similar issue since upgrading to macOS 15.4 and DisplayLink Manager 1.12.1. About one in every five times I wake my Mac from sleep, the DisplayLink-connected monitor crashes into a completely unusable state. All I see is a giant, distorted version of my desktop. Unplugging the monitor or restarting DisplayLink Manager doesn’t help—only a full reboot gets things back to normal.

I know I’m supposed to export logs and contact support, but the exported zip file is 28 MB, and Gmail has a 25 MB attachment limit. Open to suggestions on how best to share that file.

[mjaroch]

Hello turbograce,

If your ZIP log file exceeds the attachment limit you can compress the ZIP file with 7-Zip or another compression tool to reduce its size below the 25 MB.
Alternatively, upload the file to iCloud, and then share the link with us (make sure link access is enabled).