1.12 complete mess > was fine on 1.10

[mjaroch]

Hello junky,

Thank you for sharing your concern.

A simple reboot of the computer or reinstallation of drivers is not always enough, checking the cables and switching them is also sometimes needed.

If you have any further issue, please do not hesitate to let us know.

[junky]

hi @ mjaroch -
thx for the reply
just woke up Mac this AM and found both screens in same blurred mode
again unplugged and replugged the display link cable and they were fixed

noted last night when I left the Mac it they were both working well, I did the usual of just walking away from Mac (not putting to sleep or shutting down) .. i.e this AM when I "woke" up the Mac to find the screens blurred again they had been allowed to go power down from inactivity ..

I haven't changed power settings in a long time but just checked this AM and found .. little strange settings of my "screen saver" setting but it has been like this for long time without issue .. maybe it gives hint on what is donking up the driver here ?

Screenshot 2025-04-16 at 7.58.42 AM.jpg

[junky]

Still broken here ! emails to support completely unanswered ..

Every morning when MAC is woken from sleep neither monitor is recognized but instead display link shows them as "no monitor" but sends super low resolution blurred feed to them


Unplugging and replugging the display link cables from dock concisely fixes them.

MacBook Pro
Displaylink 1.12
D6000 dock. (this dock is on A04 update from dell for last year, prior to that D6000 would not work at all on MAC and display link)
2x U2412M

This setup has worked fine last year and was fine on Mac OS 15 when on Displaylink 1.10 / updating to 1.12 started this mess.

[junky]

well, have gotten a few nice notes rather slowly from support, most take days to answer but I did get this yesterday


From: X <technical-enquiries@synaptics.com>
Subject: Re: DisplayLink problem report with logs
Date: May 5, 2025 at 6:13:39 AM CDT
To: XX

Hello,
In the near future, we will be releasing a version of the driver which should completely solve this problem. I apologies for the inconvenience.

[junky]

Another week has gone by with no updates. My details over here in this thread
https://www.displaylink.org/forum/sh...8318#post98318

More issues piling up in the Mac forums here with strangeness after sleep and updates.

recommend this actually be addressed

in the mean time unplugging and replugging your display link cable while Mac is powered up seems to help some and be completed missed in the recommended troubleshooting steps

I still have not heard any update since this note back from support //

From: X <technical-enquiries@synaptics.com>
Subject: Re: DisplayLink problem report with logs
Date: May 5, 2025 at 6:13:39 AM CDT
To: XX

Hello,
In the near future, we will be releasing a version of the driver which should completely solve this problem. I apologies for the inconvenience.

[mjaroch]

Hello junky,

I have verified with our support team, and they are already working on a solution to your issue. A response regarding your problem has been sent to you today.

Once again, we sincerely apologize for any inconvenience this may have caused. We truly appreciate your patience and understanding as we continue to investigate and work toward a resolution as quickly as possible.