Microsoft Teams display issue when sharing whole display

pjfb · 10-14-2025, 10:36 AM

Yes that is already enabled

Szymon · 10-16-2025, 07:50 AM

Hi pjfb

In this case we need to investigate debug data. Would you mind raising a support request?
If so, please follow instructions:
https://support.displaylink.com/know...to-displaylink

You can share a ticket id here so I can identify it later.

Thanks,
Szymon

pjfb · 10-16-2025, 08:05 AM

Thank you! I emailed through a support request yesterday with the data.

linux50 · 11-26-2025, 01:07 AM

Hello, I am experiencing the same issue. Were you able to get a resolution?

Szymon · 11-27-2025, 02:00 PM

Hi pjfb and linux50,

I have two additional questions:

How much RAM are your Macs equipped with?
Did you enable "Additional HiDPI modes" in the settings tab? If so, could you disable it?

Regards,
Szymon

King Marqy · 11-28-2025, 03:26 PM

Same problem with one of my employees: When share screen in Teams during call its mouse pointer is very laggy.MacBook Pro
MacBook Pro (14-inch, M2 Pro, 2023) Apple M2 Pro
Teams latest version 25306.805.4102.7211
Displaylink driver 14.2.0

macOS Tahoe 26.1
Club3D Dock, 2 screens, 1 LG 27 4K and another second screen HP Full HD

Removing one screen doesn't affect anything
Lag only when sharing. screen in Teams
HiDPI enabled, as tested with Video overlay feature (no difference)

Like to know solution

Szymon · 12-01-2025, 06:35 AM

Hi King Marqy,

"Additional HiDPI modes" option in the settings tab allows scaled modes e.g. 3008x1692 to appear in the mode list. Unless a user intents to use such mode I don't recommend enabling it.

Please, disable "Additional HiDPI modes" and test.

Regards,
Szymon

11-27-2025, 02:00 PM	#5
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 270	Hi pjfb and linux50, I have two additional questions: How much RAM are your Macs equipped with? Did you enable "Additional HiDPI modes" in the settings tab? If so, could you disable it? Regards, Szymon

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10-14-2025, 10:36 AM	#1
pjfb Junior Member Join Date: Jun 2014 Posts: 5	Yes that is already enabled

10-16-2025, 07:50 AM	#2
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 270	Hi pjfb In this case we need to investigate debug data. Would you mind raising a support request? If so, please follow instructions: https://support.displaylink.com/know...to-displaylink You can share a ticket id here so I can identify it later. Thanks, Szymon

10-16-2025, 08:05 AM	#3
pjfb Junior Member Join Date: Jun 2014 Posts: 5	Thank you! I emailed through a support request yesterday with the data.

11-26-2025, 01:07 AM	#4
linux50 Junior Member Join Date: Nov 2025 Posts: 1	Hello, I am experiencing the same issue. Were you able to get a resolution?

11-28-2025, 03:26 PM	#6
King Marqy Junior Member Join Date: Nov 2025 Posts: 1	Same problem with one of my employees: When share screen in Teams during call its mouse pointer is very laggy.MacBook Pro MacBook Pro (14-inch, M2 Pro, 2023) Apple M2 Pro Teams latest version 25306.805.4102.7211 Displaylink driver 14.2.0 macOS Tahoe 26.1 Club3D Dock, 2 screens, 1 LG 27 4K and another second screen HP Full HD Removing one screen doesn't affect anything Lag only when sharing. screen in Teams HiDPI enabled, as tested with Video overlay feature (no difference) Like to know solution

12-01-2025, 06:35 AM	#7
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 270	Hi King Marqy, "Additional HiDPI modes" option in the settings tab allows scaled modes e.g. 3008x1692 to appear in the mode list. Unless a user intents to use such mode I don't recommend enabling it. Please, disable "Additional HiDPI modes" and test. Regards, Szymon