Having a Microsoft Teams meeting while using display link causes computer to crash

[ryanagillie]

Hey! Also happening here with me too.

Macbook Pro, Tahoe 26.2
DisplayLink Manager 15.0.0 (Build 22)

I've noticed that it usually happens after my displays have been turned off for a while. I'll log in, answer a teams call, and then when I click away from the call when the little webcam window is supposed to appear DisplayLink will crash and log me out. I'll have to wait for it to reset itself, log back in, and rejoin the call. Everything works fine again (can even take multiple calls) until my displays turn off and then repeat.

I've tried getting logs using the logging software but changing the log verbosity restarts DisplayLink Manager which inadvertently fixes the issue.

Let me know if theres any information I can provide, or if using a lesser log level is okay. I want to get this fixed because I don't remember this problem happening until the Auto-detect video call overlays setting was added.

[Szymon]

Hi ryanagillie,

If your problem repeats from time to time, it is correct to collect the logs using the Support Tool just after the problem occurs. More in this article: https://support.displaylink.com/know...to-displaylink

Regards,
Szymon

[ryanagillie]

I've been in contact with support and they've created an internal ticket for the issue. Hopefully all of the logs I sent can be of some use and we can get this bug fixed

[ryanagillie]

Looks like it was fixed in 15.1, haven't had a crash since updating

[Szymon]

Thanks for the feedback, ryanagillie.

Regards,
Szymon