Sanzang Master 10 in 1 stopped working

[calimt]

Working this morning and now it is not. Have not updated (since this morning). Please post fix asap. I need to this monitor for work.

[Szymon]

Could you please provide more details describing what the problem is?

Regards,
Szymon

[SteffiMuehl]

Dear Szymon - i still haven't got any answer!! Could you please help me fix the problem! My docking station is not even two months old! I do want to use it.

Thanks!!

Greetings,
SteffiMuehl

[mmf0301]

I'm having the same issue. Any update? It's not recognizing the two additional monitors. I've installed the drive on my MacBook Air M4. Please advise. Otherwise, I will have to return this dock and it will be the second one from Plugable that I've returned for not working.

[Szymon]

Hi mmf0301,

Could you please provide more details about your case?

Regards,
Szymon

[SteffiMuehl]

Dear Szymon,

Could you please at least answer about the current status??

THanks!

Greetings

Originally Posted by Szymon

Hi mmf0301,

Could you please provide more details about your case?

Regards,
Szymon

[Szymon]

Hi SteffiMuehl,

In the process of troubleshooting our support engineer is contacting you via email. Let me or him know if anything what he requested to do is unclear.

Regards,
Szymon

[SteffiMuehl]

Dear Szymon,

i still haven't got an email from the Support team! Could you maybe talk to them so i'll get an answer anytime soon!

Thanks!!!!

Greetings,

Originally Posted by Szymon

Hi SteffiMuehl,

In the process of troubleshooting our support engineer is contacting you via email. Let me or him know if anything what he requested to do is unclear.

Regards,
Szymon

[mmf0301]

Szymon

After I downloaded the drive and connected everything, the monitors do not connect. The monitors just stay blank. Please advise.

[mmf0301]

Originally Posted by mmf0301

Szymon

After I downloaded the drive and connected everything, the monitors do not connect. The monitors just stay blank. Please advise.

Following up!!!!