Mac connected but not recognized by DisplayLinkManager

[nietsab]

Hi,

Since yesterday, it seems for no reason that I cannot connect my Mac to my monitors through Belkin Dual Display USB-C Dock.
Although it is connected (as it is charging successfully), I'm stuck with DisplayLinkManager stating that I should connect my device...

Is it a known issue ? What should I try ? I already sent logs captured by the SupportTool to the support yesterday.

Thanks

[Szymon]

Hello,

It depends which Belkin Dual Display USB-C Dock you actually have:

• Model INC002 is a DisplayLink product
• Model INC004 is not - DisplayLink Manager doesn't detect it and this product doesn't need DisplayLink Manager to work

It's a bit confusing, but I hope with this info it's a bit clearer now.

Regards,
Szymonm

[patlan]

I have the same issue ("No device detected") with Macbook Air M5 (Tahoe 26.3.1) and my HP Thunderbolt Dock G4. Displaylink manager 15.1.0 (Build 51).

[Szymon]

Hi Patlan,

HP Thunderbolt Dock G4 is not a DisplayLink product. This is the reason DisplayLink Manager doesn't recognize it and this product doesn't need DisplayLink Manager to work.

Regards,
Szymon

[nietsab]

Hi,
My bad : I'm using the INC002 model.
Regards

Edit : got contacted by the Support Team, and the issue is solved now. Thanks guys !

[Szymon]

Thanks for the info and feedback. I'm glad to hear it's been quickly resolved.

Regards,
Szymon

[Laszlo22@]

Dear Display Link,

I am having issues with your software. I recently bought a Ugreen Revodok Pro adaptor for my M2 MacBook Air.
My goal is to be able to run 2 external monitors plus the built-in display.
Adaptor seems to be working, but your software does not recognise the screens.

I tried to use a different adapter previously but had the same issue.

Please help as the issue is becoming more and more fustrating.

Thanks,
Laszlo