No Option to Allow Screen Recording - Mac 5.2.1 - Page 2

josoftball · 04-05-2020, 02:01 PM

Yesterday I was excited to receive my Duex Pro. I followed the Quick Start Guide and downloaded the DisplayLink driver. Since I was running Mojave and it would not download, I decided to update my MacBook Pro with Catalina. The driver then downloaded but the Duex Pro would not work. I will indicate below the steps I have taken to try and solve this issue:

-Installed the most recent version of DisplayLink: 05.25
-I have installed and uninstalled (multiple times) the Latest Driver, Beta Driver and even Legacy Drivers to see if any would work.
-I have rebooted before and after each of the above. And a few other times just for fun.

-I go through the steps to open System Preferences —> Security & Privacy —> Privacy —> Screen Recording, but there is nothing to the right to check.
-I added DisplayLink Manager to the Accessibility area, because I saw it in one of the forums. That did not work, nor did it give me the option of DisplayLinkUserAgent when I added it.
-I checked the forums and it said something about kexts? I don’t know what that is put the attached screenshot shows that it is ok.

Please help me! I was excited to find this monitor and very excited when it arrived. As an educator trying to teach from home during COVID-19, this is a very important tool in my day. Any assistance that you can provide would be much appreciated.

ausachov · 04-22-2020, 10:47 PM

same problem...

alexthewilde · 05-04-2020, 06:51 AM

I'm facing the same issue: there's no DisplayLink checkbox showing up under Screenrecording Settings.

MacOS Catalina 10.15.4
DisplayLink Driver 5.2.48 (Loaded YES)

JakubDabrowski · 05-04-2020, 12:41 PM

Hello,

Thank you for your patience.

If you are using Catalina could you please test our newest BETA driver?

Please remember to uninstall the older classic version.

Please let me know if you will be able to see screen recording options afterwards.

Best regards,
Jakub

mwsp · 06-17-2020, 05:16 PM

Same issue: on a MacBookAir 2015, running Catalina 10.15.5, I just installed latest stable release 5.2.4.

Had no issues on installation, kernel extension is loaded. Received no prompt for screen recording, nothing pending approval on General System Preferences, and DisplayLinkUserAgent is not listed for Screen Recording.

Is there a way to add manually? Even tried a full permission reset for Screen Recordings (tccutil reset ScreenCapture) but no change.

Hardware is AOC E1659 - plugged in, blinks, but nothing else.

04-05-2020, 02:01 PM	#1
josoftball Junior Member Join Date: Apr 2020 Posts: 1	No Option to Allow Screen Recording Yesterday I was excited to receive my Duex Pro. I followed the Quick Start Guide and downloaded the DisplayLink driver. Since I was running Mojave and it would not download, I decided to update my MacBook Pro with Catalina. The driver then downloaded but the Duex Pro would not work. I will indicate below the steps I have taken to try and solve this issue: -Installed the most recent version of DisplayLink: 05.25 -I have installed and uninstalled (multiple times) the Latest Driver, Beta Driver and even Legacy Drivers to see if any would work. -I have rebooted before and after each of the above. And a few other times just for fun. -I go through the steps to open System Preferences —> Security & Privacy —> Privacy —> Screen Recording, but there is nothing to the right to check. -I added DisplayLink Manager to the Accessibility area, because I saw it in one of the forums. That did not work, nor did it give me the option of DisplayLinkUserAgent when I added it. -I checked the forums and it said something about kexts? I don’t know what that is put the attached screenshot shows that it is ok. Please help me! I was excited to find this monitor and very excited when it arrived. As an educator trying to teach from home during COVID-19, this is a very important tool in my day. Any assistance that you can provide would be much appreciated.

05-04-2020, 12:41 PM	#4
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 269	Hello, Thank you for your patience. If you are using Catalina could you please test our newest BETA driver? Please remember to uninstall the older classic version. Please let me know if you will be able to see screen recording options afterwards. Best regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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04-22-2020, 10:47 PM	#2
ausachov Junior Member Join Date: Apr 2020 Posts: 2	same problem...

05-04-2020, 06:51 AM	#3
alexthewilde Junior Member Join Date: May 2020 Posts: 1	I'm facing the same issue: there's no DisplayLink checkbox showing up under Screenrecording Settings. MacOS Catalina 10.15.4 DisplayLink Driver 5.2.48 (Loaded YES)

06-17-2020, 05:16 PM	#5
mwsp Junior Member Join Date: Jun 2020 Posts: 3	Same issue: on a MacBookAir 2015, running Catalina 10.15.5, I just installed latest stable release 5.2.4. Had no issues on installation, kernel extension is loaded. Received no prompt for screen recording, nothing pending approval on General System Preferences, and DisplayLinkUserAgent is not listed for Screen Recording. Is there a way to add manually? Even tried a full permission reset for Screen Recordings (tccutil reset ScreenCapture) but no change. Hardware is AOC E1659 - plugged in, blinks, but nothing else.