Big Sur 11.4 / now not recognizing display

[kjsmall]

Originally Posted by kjsmall

I have been using Display Link for years now and this is the second time an Apple update broke the Display Link capability entirely - and I have also had the "only does 1080 mode" after the previous update... I think Apple wants us to buy Apple monitors instead so doesn't really care about this capability...

Mine is now working...

For what it's worth, mine did not work after the update (I had to connect my mac mini via HDMI directly to another monitor initially). Oddly enough, after updating the Mac, my windows PC (going through a USB switch) was only working on one monitor instead of two...

Since it seemed to get the one adaptor in a weird mode that no longer worked with windows either, I powered everything off. As in "shut down everything and disconnect power cables to everything". Then hooked everything back up and now both PC and MAC are working with dual monitors and display link drivers.

[ashleysco2006]

Has a resolution for this been found?

[JakubDabrowski]

Dear users,

In order to properly analyze your issues, please follow my recommendations from my 1st post in this topic.

Without log files and more elaborated description of the issue we are unable to follow it and look for resolution.

Kind regards,
Jakub

[Chuckdillingham]

Good morning,

Same issue here using a Dell D-6000... they were working, and now suddenly nothing. Verbose Display Link Information file submitted as requested.
-ChuckD

[AnnoyedMacUser]

I have the same issue. Please do what the staff here have asked and submit your bloody logs instead of just complaining!!

1. Download the tool from here: https://support.displaylink.com/know...to-displaylink
2. eMail your logs to support:
   technical-enquiries@synaptics.com

[RDBK]

(MacBook Air M1, two Philips 328p6vu 4K displays)

With macOS 11.3.1 and DL1.4 I could use these monitors with 4K at 60Hz (i-tec USB 3.0 / USB-C Dual 4K DP Video Adapter [PN: U3DUAL4KDP]).
But after updating to macOS 11.4 ...1920x1080 is the max. resolution available.

[kjsmall]

Originally Posted by RDBK

(MacBook Air M1, two Philips 328p6vu 4K displays)

With macOS 11.3.1 and DL1.4 I could use these monitors with 4K at 60Hz (i-tec USB 3.0 / USB-C Dual 4K DP Video Adapter [PN: U3DUAL4KDP]).
But after updating to macOS 11.4 ...1920x1080 is the max. resolution available.

My monitors were only showing 1920x1080, but this link helped fix that. Key was holding down the option (alt) key when selecting the 'scaled' option.

https://support.displaylink.com/know...-not-available

[boladi]

I'm an IT guy and I always read and use forums but never comment. This is my first comment, and it's only to say that I emailed the log reports I got from the tool. It was a .zip file and I hope at least I can get some notification when displaylink works for bigsur 11.4 bc I need this for my macbook mini

#righttorepair

[viktor_krepak]

Hi folks! Got the same issue. I haven't used this application before, but today I received my HUB for dual monitors and after connecting realized that MacBook doesn't support such connectivity through one type-c port. Then I found this application and tried to resolve my issue but It doesn't detect my monitors (I'm already on 11.4 version Big Sur, so have no idea how it worked before). I've already sent logs to the support team and hope that you will be able to help us. Thank you in advance!

[GenevaCee]

hello,
I am just joining the chorus of users who cannot get their display to works after the Big Sur update to 11.4. I have uploaded my log files and emailed them to the tech team as instructed. I hope this leads to a fix soon.