Toshiba USB Monitor flickering

[skolnikm]

I'm running Windows 7 Professional 64bit. When I attempt to install the USB Monitor drivers, they appear to install properly - But, on plugging in the USB Monitor the screen goes blank and I can see the mouse flickering but nothing else. When I un-plug the USB Monitor the primary display goes back to normal.

I've tried to drop the resolution way down prior to installing the drivers and this does not work either. I've also tried to install the drivers with elevated Administrator privileges and that doesn't work.

I have the latest Display Link drivers installed. Toshiba has not been able to help.

Any ideas? Thanks!

[Wim]

Originally Posted by skolnikm

But, on plugging in the USB Monitor the screen goes blank and I can see the mouse flickering but nothing else.

Which screen is flickering? If it is the primary screen, then this sounds like a problem with the primary graphics driver. Could you make sure that you have the latest primary graphics driver installed for your chipset, and if this doesn't solve it, please post your log files.

Wim

[skolnikm]

Wim,

Thank you for your reply.

The primary screen is flickering and I am using the latest Nvidia drivers.

Where are the log files located?

Thanks!

[SLOO1]

Hi:

I am having the exact same issue.

I'm running Windows 7 Professional 64bit. When I attempt to install the USB Monitor drivers, they appear to install properly - But, on plugging in the USB Monitor the screen goes blank and I can see the mouse flickering but nothing else. When I un-plug the USB Monitor the primary display goes back to normal.

The only difference is that when I restart my computer, after installing the drivers for the first time, the monitor works perfectly. The above quoted issue occurs when I attempt to use the monitor after I have turned my computer off (then on, of course) after the initial installation restart.

Some facts.
I am able to ctrl + alt + del out of the black screen with the flickering mouse cursor. From that screen I am able to windows key + P out of the extend mode that connecting the portable monitor triggers. This allows me to go back to the desktop with no issue.

I should have the most recent graphics driver.

I have attempted to take a S.S. of the screen and only get a black screen when pasted to paint.

I am able to highlight and the cursor changes from pointer to finger when I move it over an icon etc.

Will attempt to post log file tomorrow.

Thank you for your help in advance.

[Wim]

Instructions on how to make the log are here:

http://kb.displaylink.com/269

Wim

[SLOO1]

Hi Wim:

Please find the requested log attached. I ran the program right after the issue occurred. The uninstalling and reinstall is proving to be a suitable temporary fix. Thanks.