Q-waves Quicklink Display problems

[tonyadt1]

Hi, am on the right forum for the Q-wave Quicklink TV product? If so can anyone help I have installed the product on my Sony Vaio and Panasonic Viera 50" Plasma screen everything seems to work but when I plug in the PC adapter the screen on the computer changes and black areas appear each side of the screen, this is mirrored on the Plasma. I have tried the following remedies without success:

1/ Complete uninstall and re-installation of the software
2/ Changing the TV screen aspect ratio
3/ Powering down the TV adaptor
4/ Unplugging the PC adapter

I have e-mailed Q-waves technical help and have received no reply, this is my last resort before returning the product.