Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 10-29-2013, 11:23 PM   #1
Jeffww
Junior Member
 
Join Date: Oct 2013
Posts: 2
Default Display Adapter not working

Hi,

I installed the display link software correctly. The service is running. When I install the USB device it makes the beep sound and says it is a mass storage device instead of a DisplayLink device. What am I doing wrong?

Jeff
Jeffww is offline   Reply With Quote
Old 10-30-2013, 10:11 AM   #2
Wim
Senior Member
 
Join Date: Feb 2009
Posts: 1,561
Default

What DisplayLink device do you have? Sounds like it could be an old device with "Auto software install".

Logs would help: http://kb.displaylink.com/269

Wim
Wim is offline   Reply With Quote
Old 10-30-2013, 03:18 PM   #3
Jeffww
Junior Member
 
Join Date: Oct 2013
Posts: 2
Default

I just bought the Diamond Video Stream WPCTVPRO.
Attached Files
File Type: zip STATION30_20131030_081014.zip (657.0 KB, 1 views)
Jeffww is offline   Reply With Quote
Old 10-30-2013, 04:25 PM   #4
Wim
Senior Member
 
Join Date: Feb 2009
Posts: 1,561
Default

OK - this sounds like something outside of our video technology. The wireless link part of this product is not created by us. From the logs all I can see is that our chip is not being detected on the USB bus.

Have you installed the wireless USB drivers separately for this product? You can't just install the generic software from our website, as this will not install the wireless drivers.

Wim
Wim is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 12:13 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2026, vBulletin Solutions, Inc.