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10-05-2015, 11:37 AM
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#1 |
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Junior Member
Join Date: Oct 2015
Posts: 15
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D5000 + No Display via DisplayLink
I have a Dell D5000 dock with a 6430u laptop. Randomly my dock stopped working. I've removed all software, dock and displaylink, tried the cleaning tool and reinstalling with version 7.9 of software, no luck. I have Windows 7 x64.
My dock indicates connection is good and my usb headset works from the dock. Problem: ----------- No display at all from either of two Dell monitors plugged into the dock. The dock D5000 software indicates good connection in software and blue lights on front. Questions: ------------ --How do I verify display link is installed correctly? --Should I see a device in device manager? --Should I go back to an older version of the software? I had 7.6 and it was working previously. --Any tips or tricks to troubleshoot? Thanks, Jason |
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10-05-2015, 02:06 PM
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#2 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Could you attach the output of this tool? http://support.displaylink.com/knowl...to-displaylink If you are able to check I would be interested to know if 7.8 M0 works for you or not - you can get it here: http://www.displaylink.com/downloads/sla.php?fileid=156 Thanks, James |
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10-05-2015, 03:08 PM
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#3 |
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Junior Member
Join Date: Oct 2015
Posts: 15
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Support Attachments
Sure, see attached.
I will try 7.8 software version now. Thank you, Jason |
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10-05-2015, 04:25 PM
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#4 |
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Junior Member
Join Date: Oct 2015
Posts: 15
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What I'm finding is sometimes DisplayLink hangs during the "First Connect" screen, while others times it works. I've also been reading Dell website and it seems D5000 has a specific dock software, which I checked my programs/software and the Dell Docking Software is not listed, neither Dell WLAN. Are these required?
http://www.dell.com/support/article/...d-Issue-Here-3 |
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10-05-2015, 05:28 PM
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#5 |
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Junior Member
Join Date: Oct 2015
Posts: 15
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Also, no luck with 7.8. My screen delays for a bit, but still no display
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10-06-2015, 12:09 PM
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#6 |
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Junior Member
Join Date: Oct 2015
Posts: 15
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Anyone else have any ideas on what might be the issue? I've tried versions 7.6, 7.8, 7.9. My screen flashes, but nothing gets transferred to my Dell monitors.
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10-07-2015, 02:17 PM
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#7 |
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Junior Member
Join Date: Oct 2015
Posts: 15
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It appears my issue might be related to D5000 driver. Any ideas on how to obtain D5000 driver, is it embedded with displaylink software or from Dell?
I cannot seem to find the driver for the dock and this under Other Devices in device manager has an exclamation point. Hardware IDs = USB\VID_17E9&PID_4317&REV_0111 USB\VID_17E9&PID_4317 |
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