Windows 10 recent update, display no longer works

[chriscapaci]

Hi,

So my Windows 10 laptop recently went through an update and the end result is my docking station no longer working with my second monitor. My mouse and keyboard (wireless, connected via USB) still work, but the display is no longer detected.

I noticed that in Device Manger, I now see under Display Adapters and adapter called "LAPDOCK". I don't recall that being there before, but it may have been. It goes away when I unplug the docking station USB cable and comes back when I plug in. So it's recognizing a "display adapter" at some level, but isn't allowing me to use it.

Any help? Attached are my logs.


Is DisplayLink software installed correctly? Yes
Is the DisplayLink service running? Yes
Does the USB device appear in device manager? Yes, as LAPDOCK I believe
Has the USB device booted correctly? Unsure what this means
Do you have the latest graphics driver installed? Yes
Do you have the latest USB 3.0 host controller driver installed? Yes
After checking the above have you attached the log files? All logs posted in the forum are only able to be downloaded by DisplayLink employees. Attached