09-16-2011, 11:44 AM | #41 |
Junior Member
Join Date: Aug 2010
Posts: 23
|
Apart from as previously mentioned attaching the logs I'd recommend you:
Attach a list of all running processes on your computer (run this from a command prompt wmic process get description,executablepath). What is your current power plan (listed under Control Panel\Hardware and Sound\Power Options)? List what exactly is attached to your dock when the system freezes. Try resetting the BIOS to it's default settings and see if it still happens. |
09-21-2011, 09:48 AM | #42 | |
Senior Member
Join Date: Feb 2009
Posts: 1,561
|
Quote:
If the DisplayLink software is not installed (ie no DisplayLink Core Software in Control panel-> programs) and the PC is still freezing, then it becomes less likely to be DisplayLink software issue. There are also audio and Ethernet drivers for the devices on this dock, but they are not provided by DisplayLink. We only provide the video output on this dock. Could you also try disabling the Ethernet and audio to try and work out what component is causing the freezing? Thanks Wim |
|
09-21-2011, 08:39 PM | #43 | |
Junior Member
Join Date: Sep 2011
Posts: 7
|
Quote:
I have now reinstalled the DisplayLink Core Software and enabled the dock, but DISABLED the audio driver (HP Media Port Rep Audio). I'll report back in a few days. Stan Kynerd |
|
09-21-2011, 11:27 PM | #44 | |
Junior Member
Join Date: Sep 2011
Posts: 7
|
Quote:
Stan Kynerd |
|
09-25-2011, 04:11 AM | #45 |
Senior Member
Join Date: Feb 2009
Posts: 1,561
|
Thanks skynerd. Please let us know if there is any update. It would have been good to find the cause of the issue.
Could other users with the issue try the same change with the audio drivers and see if it solves the issue? Thanks Wim |
09-26-2011, 11:16 PM | #46 | |
Junior Member
Join Date: Sep 2011
Posts: 7
|
Quote:
At least for my system, the problem appears to have been the audio driver and not the Display Link Driver. Wim: thanks for staying with us on this issue. Stan |
|
09-29-2011, 10:35 PM | #47 |
Junior Member
Join Date: Sep 2011
Posts: 1
|
"Freezing" HP Displaylink Dock issue.
Hi.
We have also had the "Freezing" HP Displaylink Dock issue. We have HP 5330M i5 Processor. This is the HP model running Beats Audio. The dock we are using is the HP AY052ET#AC3 This doesn't have audio. We have the dock set-up to passthrough Ethernet, Display, Mouse and Keyboard (in other words, the standard set-up) We have found that switching off Aero Transparency seems to make a difference to the freezing in IE. Please can display link advise on what the situation is regarding the stability of this product and the best (most stable drivers) we should be using. thanks. Andy |
09-30-2011, 11:03 AM | #48 | |
Senior Member
Join Date: Feb 2009
Posts: 1,561
|
Quote:
This thread is about the whole system freezing. If it is different to this problem, please raise a new thread, with details about your system, having tried v5.6 M1 and v6.0 software to see if they solve the issue. Wim |
|
10-03-2011, 11:00 PM | #49 |
Junior Member
Join Date: Oct 2011
Posts: 5
|
In the same boat without a paddle
Laptops (3) are HP dv7
USB Media Docking Stations with the latest drivers from HP Laptops freeze several times a day. Disconnect the docking station and the laptops work fine. Has there been any resolution to this issue? I am getting ready to ship all three docks back to HP without a clear resolution. R |
10-05-2011, 10:12 AM | #50 | |
Senior Member
Join Date: Feb 2009
Posts: 1,561
|
Quote:
Thanks Wim |
|
|
|