DisplayLink not working with Lenovo Thinkpad Edge E525

s.romas · 02-28-2012, 05:59 PM

Hi, I have a Lenovo Thinkpad Edge E525 with a Lenovo USB 2.0 Port Replicator with Digital Video Model: VDK8736. I get an error after installing DisplayLink:

"Incompatible display driver. Displaylink USB Graphics software is not compatible with this graphics card or operating system. Please visit www.displaylink.com/software to check if a newer software version is available".

The OS is 64 bit Windows 7 and the graphics is ATI Mobility Radeon HD 3400 Series.

I have tried every version of Displaylink available on the web page with no luck.

Thanks in advance,
Scott

Wim · 02-29-2012, 07:49 AM

Please refer to this FAQ to answer this question:

http://kb.displaylink.com/293

Wim

s.romas · 02-29-2012, 06:51 PM

Thanks for the information Wim, windows update was telling me the best driver for the display was already being used (Standard VGA display driver)

But that did not sound like the best driver for the HD card installed, so I downloaded the manufacturer's (ATI) correct driver and it works like a charm.

I assumed since Windows Update was telling me the best driver was being used it should be WDDM, this appears not to be the case.

02-28-2012, 05:59 PM	#1
s.romas Junior Member Join Date: Feb 2012 Posts: 3	DisplayLink not working with Lenovo Thinkpad Edge E525 Hi, I have a Lenovo Thinkpad Edge E525 with a Lenovo USB 2.0 Port Replicator with Digital Video Model: VDK8736. I get an error after installing DisplayLink: "Incompatible display driver. Displaylink USB Graphics software is not compatible with this graphics card or operating system. Please visit www.displaylink.com/software to check if a newer software version is available". The OS is 64 bit Windows 7 and the graphics is ATI Mobility Radeon HD 3400 Series. I have tried every version of Displaylink available on the web page with no luck. Thanks in advance, Scott

02-29-2012, 06:51 PM	#3
s.romas Junior Member Join Date: Feb 2012 Posts: 3	Problem resolved Thanks for the information Wim, windows update was telling me the best driver for the display was already being used (Standard VGA display driver) But that did not sound like the best driver for the HD card installed, so I downloaded the manufacturer's (ATI) correct driver and it works like a charm. I assumed since Windows Update was telling me the best driver was being used it should be WDDM, this appears not to be the case.

02-29-2012, 07:49 AM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Please refer to this FAQ to answer this question: http://kb.displaylink.com/293 Wim