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02-12-2014, 08:13 AM | #1 | |
Mac Team
Join Date: Feb 2009
Posts: 606
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Quote:
Cheers, Carlo |
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03-10-2014, 05:44 PM | #2 |
Junior Member
Join Date: Mar 2014
Posts: 9
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This is happening to me too, and is absolutely frustrating. The crash is random and seemingly non-reproducible, so when it crashes, it takes down all the work I was doing.
Mission Control/Show Desktop seems to trigger the bug, but it's not an exclusive trigger. It also happened playing youtube videos or moving windows around. By the way, on my displaylink-driven monitor I have no Apple logo (the rest of the menu bar looks as it should, though), and no miniatures on Mission Control. Video is super choppy, and some windows turn black randomly. I have to move them to the MBA's monitor and back again to refresh them. Overall I am not happy with the performance of the Displaylink and I'd like somebody to fix the issues once and for all. This is a product I can't definitely recommend. The annoyances are one thing, but the random crashes make it almost unusable. Sorry for the criticism but this is unacceptable. PS: I'm running 10.9.2 on 2013 MBA Edit: my latest crash log https://www.dropbox.com/s/jfnr37xd61...ndowserver.txt Last edited by cfenollosa; 03-10-2014 at 05:46 PM. Reason: typo |
03-30-2014, 09:55 AM | #3 |
Junior Member
Join Date: Mar 2014
Posts: 1
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Signed up to post this as well as it's extremely annoying.
This happens frequently on my brand new 13'' Macbook Pro, 16GB RAM, running 10.9. Two external monitors via DisplayLink, one via HDMI. By the way this never happened on my previous Macbook, also running 10.9!a |
04-01-2014, 08:24 AM | #4 |
Mac Team
Join Date: Feb 2009
Posts: 606
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Hi all,
We have discussed 2 well defined Window Server crashes with Apple so far, but we don't have a good reproduction of the random one. It would be very helpful if you could let us have a system profiler of the issue and the description of the trigger for your case. You can send us the information using http://www.displaylink.com/support/ask_question.php Thank you! Carlo |
04-02-2014, 07:10 AM | #5 |
Junior Member
Join Date: Mar 2014
Posts: 9
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Carlo, I sent you the information through the form
Thanks |
04-03-2014, 08:14 AM | #6 |
Mac Team
Join Date: Feb 2009
Posts: 606
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Apologies for the partial instructions,
In order to analyse the issue and in case open a bug or technical incident with Apple we need our logs and the full system profile. Immediately after the issue has happened can you please use this tool http://www.displaylink.com/support/ticket.php?id=269 And then send us the information using http://www.displaylink.com/support/ask_question.php Thank you! Carlo |
04-04-2014, 07:37 AM | #7 |
Junior Member
Join Date: Mar 2014
Posts: 9
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I will definitely try that Carlo.
In a few days I'll allocate some time to run tasks that usually crash WindowServer for me and send some logs. Thanks |
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