Mouse disappears after undocking with 7.7B2

JamesH · 09-17-2014, 10:40 PM

Hi,

I'll try and reproduce this. Some questions to help me do this:

Just so I understand are you getting this issue whenever you disconnect your dock, shut down and then power on your PC?

Does right clicking on the desktop show the mouse cursor?

Can you check if this is notebook and external monitor resolution specific?

Did you notice this issue with earlier versions such as the 7.7 Beta 1 and the 7.6 M2 release?

Lastly can you attach the output of this tool when the issue occurs:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James

09-17-2014, 10:40 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I'll try and reproduce this. Some questions to help me do this: Just so I understand are you getting this issue whenever you disconnect your dock, shut down and then power on your PC? Does right clicking on the desktop show the mouse cursor? Can you check if this is notebook and external monitor resolution specific? Did you notice this issue with earlier versions such as the 7.7 Beta 1 and the 7.6 M2 release? Lastly can you attach the output of this tool when the issue occurs: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop. Thanks, James