02-18-2014, 03:24 PM | #1 |
Junior Member
Join Date: Feb 2014
Posts: 3
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Windows 8.1 Issue
Hello everyone!
I was running Windows 8 on my laptop with three monitors (one of which was on the display link) and everything was working without an issue. I didn't think about checking the compatibility with 8.1 before doing so and I updated to Windows 8.1. My third monitor promptly stopped working. Research led me to this article http://www.displaylink.com/support/ticket.php?id=346 When I attempted to install 7.5, I received a UAC prompt (as expected) and then I see for a split second a blue status bar that goes across and then nothing. I am not even sure what that status bar says because it comes and goes so quickly. I went into programs and features to see if anything installed and I didn't see anything related to DisplayLink. I rebooted and it still didn't work. I retried the installation but the same occurred, even after a reboot. I attempted to install the latest version of 7.4 but the same issue occurred. I rebooted, ran the cleaner, rebooted and attempted to install again but the same thing happened. I have included the output from the troubleshooting tool I have seen other people utilize. |
02-24-2014, 02:16 PM | #2 |
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Join Date: Feb 2014
Posts: 3
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Anyone able to offer assistance on this one?
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03-03-2014, 06:29 PM | #3 |
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Join Date: Jan 2014
Posts: 7
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Brian, did you get any feedback or find a resolution for this?
I have the exact same problem with Windows 8.1 Pro on a Lenovo Yoga Pro and ran it throug Plugable support and then here, see http://www.displaylink.org/forum/showthread.php?t=62405 Thanks, Ola |
03-03-2014, 06:39 PM | #4 |
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Join Date: Feb 2014
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Ola,
Actually, I was able to figure out how to resolve this on my own and completely accidentally, which is the best part. I only discovered it a few days ago. I was able to install the software using the MSI installer. You can probably get it on their site here, if you have a company that you can tell them and get verified. Note : After installation you NEED to reboot, even though the software / installer does not tell you that. Direct download link : http://cdgenp01.csd.toshiba.com/cont...5_M0_MSI_2.zip The site page is http://support.toshiba.com/support/m...ext=1200006618 Just as an aside...the funny part is that I was looking for drivers for my USB monitor (hence the second URL that brings you to a USB monitor driver page) and found out that they make both devices and the driver package was the same. I installed this and rebooted. |
03-03-2014, 07:09 PM | #5 |
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Join Date: Jan 2014
Posts: 7
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Brian,
Thank you so much! This helped me as well; this is exactly what I was searching for! I wonder why neither Plugable nor DisplayLink support could figure that out (basically to have an msi instead of an exe for these cases). Feels like a lot of time and frustration spent in vain. All the best and have a wonderful rest of the day! /Ola |
03-04-2014, 11:54 AM | #6 | |
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Join Date: Feb 2009
Posts: 1,561
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Will the setup.exe install if you run the setup with a command line switch:
Quote:
Wim |
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07-07-2015, 01:40 PM | #7 |
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Join Date: Jul 2015
Posts: 4
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Thank you, the Toshiba links totally fixed this problem for me too!
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