09-09-2016, 04:04 PM | #1 |
Junior Member
Join Date: Sep 2016
Posts: 2
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Problem Installing Displaylink Drivers
I have a Lenovo Thinkpad.
It came with Older displaylink drivers factory installed. I got the Mediasonic SmartDock Pro HV1-U60D2L and installed the drivers that came with it on CD. It functioned reasonably well, however when I purchased a second monitor and went to hook it up through the docking station, the second display would not function. I downloaded the End User cleaner to uninstall the older drivers completely so that there would be no conflicts with installing the latest 8.XX drivers. Anytime I go to install the display link drivers it comes up with 1 of two messages, either the install ended prematurely because it was interrupted, or that it did not complete successfully. Also when I plug the docking station in via USB it errors out when trying to download the drivers from windows update. I have attached the support tool files which I downloaded from the website. |
09-12-2016, 02:43 AM | #2 |
Junior Member
Join Date: Sep 2016
Posts: 2
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any help would be appreciated
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09-12-2016, 08:54 AM | #3 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello Larkin,
I can see some of the files are corrupted (setupapi.app.log for instance). This and the installation being unable to complete would suggest you have issues on the computer. I would recommend you look that way. You may wish to try an older driver (like 7.9 M7) we have in case it can install despite the computer issues. However, I would not expect it to work too much unless the root cause is addressed. The log files don't show any device using DisplayLink connected.
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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