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10-06-2020, 10:00 AM | #1 |
Junior Member
Join Date: Oct 2020
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DisplayLink USB Device had a problem because Windows cannot load the drivers required
I’m having issues with my Dell USB displaylink Dock (D3100) after a Windows 10 upgrade. I am not able to connect to my 2 external monitor via D3100 dock. I can see 4 instance of DisplayLink usb device all with yellow mark inside and with the error message “This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)“.
Laptop: DELL E5540 OS: Windows 10 Below is the error from Event Viewer Device USB\VID_17E9&PID_436E&MI_00\7&1629ddc9&2&0000 had a problem starting. Driver Name: oem62.inf Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318} Service: WUDFRd Lower Filters: Upper Filters: IndirectKmd Problem: 0x1F Problem Status: 0xC0000001 Can someone guide me through to resolve this issue. Thanks. |
10-06-2020, 11:04 AM | #2 | |
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10-06-2020, 09:32 PM | #3 |
Junior Member
Join Date: Oct 2020
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The antivirus software have never interfere in the previous display link installations. Is there a way for me to troubleshoot this? or logs that I can review?
The display link software did not indicate any failed installation. |
10-07-2020, 11:03 AM | #4 | |
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10-08-2020, 10:07 AM | #5 |
DisplayLink Tech Support
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
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Hello hfam,
Thank you for reporting this issue to us here on the forum. Firstly, I would like to invite you to send the issue description and log files on our email address: technical_enquiries@displaylink.com Thanks to it we will be able to communicate faster and exchange messages on a higher priority. To gather the needed log files, please follow the third link in my signature. In case of any questions, please let me know. Kind regards, Jakub
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Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
10-12-2020, 10:33 PM | #6 |
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Join Date: Oct 2020
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Thanks for looking into this.
I am attaching my log files here. I will send another email out to technical support. |
12-07-2023, 08:42 AM | #7 |
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