10-07-2019, 04:27 PM | #11 |
Junior Member
Join Date: Jul 2018
Posts: 4
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Same issue with 5.2.1 and 5.2 on macOS Catalina.
2016 MacBook Pro (non-touchbar) and Dell D6000 with USB-C to USB-A adapter attached to a powered hub. The issue is fixed for me by uninstalling 5.2(.1) and reverting to 5.1.1 With the old 5.1.1 driver I have both screens available and working the same as it did in Mojave. Tried lots of things with 5.2 and 5.2.1 to no avail. |
10-08-2019, 07:02 AM | #12 |
Junior Member
Join Date: Jun 2018
Posts: 9
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reversed to driver 5.1.1, My 4K monitor is now working, but the resolution is off. I can't see the dock, its somewhere below my monitor.. I guess I have to wait for the updated driver..
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10-08-2019, 01:01 PM | #13 |
Junior Member
Join Date: Jun 2018
Posts: 9
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Reversed to 5.0.1, now everything seems OK on Catalina
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10-08-2019, 03:59 PM | #14 |
Junior Member
Join Date: Oct 2019
Posts: 1
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I am having the same issue on my Dell 2400: the system sees the monitor--the dock even moves to that window--however, the screen stays black.
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10-08-2019, 07:24 PM | #15 |
Member
Join Date: Feb 2013
Posts: 65
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Hi.
First of all. There is new macOS DisplayLink 5.2.1 beta 2 driver. Please make sure to have it installed: https://www.displaylink.com/downloads/file?id=1433 Secondly, Can you please follow that instructions? Does any of them helps you? https://support.displaylink.com/know...ing-permission https://support.displaylink.com/know...lay-is-working https://support.displaylink.com/know...-functionality If you still have issues please gather diagnostic information and attach them in the post. Please use our support tool: https://www.displaylink.com/downloads/file?d=66 I would be grateful for output of terminal command: sudo kextstat | grep DisplayLink |
10-09-2019, 09:15 AM | #16 |
Junior Member
Join Date: Jun 2018
Posts: 3
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Tried it all, kext file stays unloaded.
42 0 0xffffff7f8275a000 0xb000 0xb000 com.displaylink.driver.DisplayLinkDriver (5.1 (40)) C66FE504-BB12-337C-906A-3A123E9A64B5 <41 13 6 5 3> |
10-09-2019, 12:08 PM | #17 |
Junior Member
Join Date: Jun 2018
Posts: 9
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Updated driver to the new beta, black screen still the same.
monitor is detected, but goes to sleep 'no input detected'. output kextstat: 42 0 0xffffff7f8276c000 0xc000 0xc000 com.displaylink.driver.DisplayLinkDriver (5.0 (31)) 4E4C9A34-2960-3AC0-8BB7-861686561DAB <41 13 6 5 3> ran the information tool, see attachment for details/output. \ |
10-09-2019, 04:25 PM | #18 |
Junior Member
Join Date: Jun 2018
Posts: 9
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I think I forgot one step. https://support.displaylink.com/know...r-only-one-mon
running the kextcache command in recovery mode. Have done that now, including installing the new version. Kextstat now displays: 174 0 0xffffff7f83de0000 0xb000 0xb000 com.displaylink.driver.DisplayLinkDriver (5.2 (48)) A3EFB07A-5F72-3214-8C15-5F645B87E0CF <114 13 6 5 3> which says version 5.2 driver. Will be testing tomorrow when I'm back at work. |
10-10-2019, 05:57 AM | #19 |
Junior Member
Join Date: Jun 2018
Posts: 9
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Everything works fine now :-)
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10-10-2019, 02:50 PM | #20 |
Junior Member
Join Date: Jul 2018
Posts: 4
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Same here, all fixed. You need to do the uninstall, reboot to recovery, run the kext terminal command and then reboot and install the 5.2.1 beta 2 driver... Takes a few min but worked like a charm.
Note - The d6000 still wont work for me unless I use it with the USB-A adapter, but i suspect that's a Dell firmware and power management issue. I ALWAYS have my screens flash after about 5 min from when I first plug in the D6000. If I am using the USB-A adapter, it all comes back in a second or two, if I am using USB-C, it might come back, but generally the light on the Dell D6000 turns orange and it all just stops working. Switch to USB-A. all good again. |
Tags |
mac os, macbook pro |
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