12-14-2016, 05:37 PM | #11 | |
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Could you please go to device manager, then click on the DA200 and then in properties, look for hardware id. What do you see? Can you also confirm this is really the DA200 which a USB Type C reversible connector? Many thanks , Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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12-14-2016, 05:53 PM | #12 | |
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I am out of office now but I could tell u that I don't have USB Type C ... just the usual USB type. So this fix is only for type C version ? Let me know, if u still need the hw id, I could check it tmr. Thanks, |
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12-14-2016, 06:34 PM | #13 |
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The Dell DA200 is a USB-C travel adapter without DisplayPort... And is not using DisplayLink technology either, hence my questions.
You can use the third link in my signature to post the Zip of your log files here so I can look into it. Only employees can download it. Have a good evening, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
12-14-2016, 06:50 PM | #14 |
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Now your question make sense to me!
I do have a DA200 type C but i don't know if I face the cpu issue. I am not using it often... However, I am having the issue with the dock version D3100 (i need to confirm the right version... when I get back to the office though) I got confused with my model, i am sorry about that... |
12-14-2016, 07:17 PM | #15 |
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The Dell D3100 has 4K DP and a couple of HDMIs.
Unfortunately we missed the 8.1 M0 boat as packages are under final tests. Still, if you could post the logs, I'd like to understand why you saw no difference. Moving the mouse is trivial in term of what needs to be sent to the dock. Good night, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
12-14-2016, 07:20 PM | #16 |
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If you tell me how to make the log, I will do it tmr.
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12-15-2016, 09:27 AM | #17 | |
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Both have the same hw id : USB\VID_17E9&PID_436E&REV_0113&MI_00 USB\VID_17E9&PID_436E&MI_00 If you need anything else, let me know, Cheers, Arnaud |
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12-16-2016, 03:19 PM | #18 |
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You can use the third link in my signature get the Zip of your log files and post here so I can look into it. Only employees can download these attachments.
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
12-20-2016, 12:46 PM | #19 | |
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Do u have any idea when you will integrate the fix into the new driver for the D3100 ? Thanks, |
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12-20-2016, 12:49 PM | #20 | |
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You can ask your IT guy how he fixes stuff without looking at the patient first...
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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