02-25-2020, 11:10 AM | #11 | |
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Join Date: Jan 2015
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Quote:
DisplayLink has a knowledge base article here that may help --> https://support.displaylink.com/know...-functionality |
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02-26-2020, 08:17 PM | #12 |
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Join Date: Feb 2020
Posts: 3
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In order to get the Targus docks to work with the latest Catalina update we had to use the following steps.
1) Install latest DisplayLink Beta driver https://www.displaylink.com/downloads/file?id=1498 2) Plug in the AC power adapter that came with the Mac 3) open the Security > Privacy > Screen Recording (Notice there is nothing to click) 4) Plug in the docking station (which also has its own power) 5) The DisplayLinkUserAgent checkbox will now show up so you can check it 6) Reboot and remove the AC Power Adapter Once these steps were completed the docking station continued to function, until rebooted and the DisplayLink Manager software was not running. Opening DisplayLink Manager and going to the settings to select "Launch at Startup" resolved this issue as well. Last edited by Traviswreed2; 02-26-2020 at 08:19 PM. Reason: Clarification |
03-20-2020, 06:10 PM | #13 |
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Join Date: Mar 2020
Posts: 1
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Same issue
+1 Same issue. External monitor shows "No signal" after multiple attempts at reboot/reinstallation.
Setup: - Macbook Pro 2017 - Mac OS Catalina 10.15.3 - Monitor is a PXL 2780MW hooked up via HDMI to an HP Elite USB C Dock G4 I have tried installing the "DisplayLink USB Graphics Software for macOS" bundle release 5.2.1. The installation works fine and the driver shows as "loaded" in the system report. However, DisplayLink does not appear under System Preferences/Security & Privacy/Privacy/Screen Recording. I have tried rebooting, uninstalling and reinstalling, etc. to no avail. Today I also tried installing the DisplayLink Manager version 0.2.42. The manager program runs fine, but it still does not ask for screen permissions and my monitor shows "No signal". |
03-20-2020, 06:18 PM | #14 | |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Quote:
I'd recommend checking with the manufacturer this is actually a product with DisplayLink technology. When I look on HP website, I see no DisplayLink driver for this product https://support.hp.com/us-en/drivers...model/20092244. The shape of the product rings a bell as alternate mode product I've evaluated myself. DisplayLink software only enables DisplayLink technology. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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04-05-2020, 02:01 PM | #15 |
Junior Member
Join Date: Apr 2020
Posts: 1
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No Option to Allow Screen Recording
Yesterday I was excited to receive my Duex Pro. I followed the Quick Start Guide and downloaded the DisplayLink driver. Since I was running Mojave and it would not download, I decided to update my MacBook Pro with Catalina. The driver then downloaded but the Duex Pro would not work. I will indicate below the steps I have taken to try and solve this issue:
-Installed the most recent version of DisplayLink: 05.25 -I have installed and uninstalled (multiple times) the Latest Driver, Beta Driver and even Legacy Drivers to see if any would work. -I have rebooted before and after each of the above. And a few other times just for fun. -I go through the steps to open System Preferences —> Security & Privacy —> Privacy —> Screen Recording, but there is nothing to the right to check. -I added DisplayLink Manager to the Accessibility area, because I saw it in one of the forums. That did not work, nor did it give me the option of DisplayLinkUserAgent when I added it. -I checked the forums and it said something about kexts? I don’t know what that is put the attached screenshot shows that it is ok. Please help me! I was excited to find this monitor and very excited when it arrived. As an educator trying to teach from home during COVID-19, this is a very important tool in my day. Any assistance that you can provide would be much appreciated. |
04-22-2020, 10:47 PM | #16 |
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Join Date: Apr 2020
Posts: 2
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same problem...
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05-04-2020, 06:51 AM | #17 |
Junior Member
Join Date: May 2020
Posts: 1
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I'm facing the same issue: there's no DisplayLink checkbox showing up under Screenrecording Settings.
MacOS Catalina 10.15.4 DisplayLink Driver 5.2.48 (Loaded YES) |
05-04-2020, 12:41 PM | #18 |
DisplayLink Tech Support
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
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Hello,
Thank you for your patience. If you are using Catalina could you please test our newest BETA driver? Please remember to uninstall the older classic version. Please let me know if you will be able to see screen recording options afterwards. Best regards, Jakub
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Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
06-17-2020, 05:16 PM | #19 |
Junior Member
Join Date: Jun 2020
Posts: 3
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Same issue: on a MacBookAir 2015, running Catalina 10.15.5, I just installed latest stable release 5.2.4.
Had no issues on installation, kernel extension is loaded. Received no prompt for screen recording, nothing pending approval on General System Preferences, and DisplayLinkUserAgent is not listed for Screen Recording. Is there a way to add manually? Even tried a full permission reset for Screen Recordings (tccutil reset ScreenCapture) but no change. Hardware is AOC E1659 - plugged in, blinks, but nothing else. |
06-18-2020, 08:16 AM | #20 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello,
If screen recording option is unavailable you have to make sure that your computer recognizes that DisplayLink powered device has been connected. There are usually two main scenarios where Screen Recording is unavailable - the device is not using DisplayLink technology or the device is not detected by the PC. If DisplayLink device is not detected or visible under USB bus then no request for Screen Recording permission is made as no device is requesting it. Make sure to check if your device is recognized and then if it shows DisplayLink in details of that device. You can do all that by following: https://support.displaylink.com/know...at-all-when-co When it comes to USB monitors if they just blink and go black ensure that it is connected via high power USB port or an external high power USB hub. It is worth checking on another PC if it has the same issue. Thank you, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
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