09-23-2014, 05:11 PM | #11 |
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09-24-2014, 02:54 PM | #12 |
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Sorry, I'm waiting for the user to be in the office, but it seems to recognize a USB device... when you attach the dock it at least makes the sound but then might make the 'ejected' sound as well right after. I'll try unplugging and going through your steps when the user is back in the office.
Last edited by seldanne; 09-24-2014 at 04:27 PM. |
09-29-2014, 04:51 PM | #13 | |
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10-01-2014, 01:26 PM | #14 |
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Hi,
I've done step 1 through 5 a few times with slight variations exception that I did not install any BETA driver. I am more intersted in getting to the bottom of this since it suddendly changed. Even if the trial and error fixes this, it might come back and we start from scratch. In the meantime I have returned the dock for repair to ASUS. However, given the uncertainty about the actual cause, it might come back without any findings, although given the fact that had tested the box on several maschines returning the same issue where the box was running before without a problem, it might very well be a HW issue. |
10-01-2014, 02:17 PM | #15 | ||
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10-03-2014, 03:51 PM | #16 |
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Hi all,
If you're having identical issues (Unknown USB device), please see this page for suggested fixes : https://www.wiknix.com/usb-device-not-recognized/ Thanks, James |
10-08-2014, 12:41 PM | #17 |
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Thanks James
Tried that already.. no success.. still waiting for my dock to be replaced by the distributor. I would certainly hope that something will be done to avoid users having to frequently remove / re-install devices and drivers or disable display adapters. These are are workarounds at best but the underlying cause should be fixed. |
10-19-2014, 11:31 PM | #18 |
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There seems to be plenty of costumers facing the same issues; is DisplayLink aware of these issues? Are there other forms of support? Such as escalation to higher level of support?
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01-12-2015, 03:25 PM | #19 |
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Join Date: Jan 2015
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I seem to have the same problem now after coming back from Christmas !!
Laptop ASUS UX31A Docking HZ-1 USB 3.0 set address failed, cant attached second monitor. Has anyone solved this ?? |
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