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#11 |
Junior Member
Join Date: Mar 2014
Posts: 3
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I followed the thread above and still not able to install software. Getting the message that other USB software is installed. I did have some of the services running that were mentioned above and have gone in to the CMD prompt at ran the sc delete command.
I am attaching the last log file for you to look at and tell me what service is still running to cause the install fail. Thanks for your help, Ray |
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#12 |
Junior Member
Join Date: Mar 2014
Posts: 3
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I went into Windows task manager and found two MCT utilities still running. I then went into CCleaner and saw that in the Startup that there was a MCTUtility exe file. I disabled this from startup and then went to the folder with the executables and renamed several files with a .bu extension so they would not run. The folder these were in was called DesktopUtil and the file names were:
FDispPos.exe MCTDesktopSvr.exe MCTDUtil.exe MCTDUtil.ini MCTHOOKKEY.DLL Util-Desktop.exe Rebooted PC then went into Task manager to verify MCT process were not running then tried to reinstall software. Still getting the USB compatibility software failure. I am attaching the latest log file. If you can look at this one and see what is still causing it to fail. Thanks, Ray |
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#13 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
The compatcheck tool has flagged up the existence of "MCTDesktopSvr.exe" From the command line try "sc delete MCTDesktopSvr" Thanks, James |
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#14 |
Junior Member
Join Date: Mar 2014
Posts: 3
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Deleted the last program you recommended and that was it. I was able to load the software and everything works great.
Thanks for your help, Ray |
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#15 |
Senior Member
Join Date: Feb 2009
Posts: 1,561
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Thanks for the update. I've now added these extra steps to the knowledgebase article to help others.
Wim |
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#16 |
Junior Member
Join Date: Apr 2014
Posts: 3
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Hi Team,
I'm trying to install "DisplayLink_7.5M2" to my Samsung ATIV Book 9 NP900X4C-K01AU - Running Windows 8.1 When installing the software I receive the following error: "DisplayLink has detected USB graphics software installed form a different software vendor" I've follows the trouble shooting tips from your knowledge base without success. Attached is the results from the support tool. Thanks |
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#17 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Please run this tool http://www.displaylink.com/support/ticket.php?id=365 and attach the output of it. Thanks, James |
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#18 |
Junior Member
Join Date: Apr 2014
Posts: 3
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James,
I ran the "DisplayLink System Compatibility Check V7.5 M0" and got the following error: DisplayLink has detected USB graphics software installed from a different vendor. This software is not compatible with DisplayLink graphics software and must be uninstalled before DisplayLink software can be installed" The more information link takes me to this page: http://displaylink.com/support/ticket.php?id=360 I hit the continue button and the system tells me "DisplayLink compatibility check failed" |
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#19 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
In the directory where you ran the CompatCheck tool there should be a file named DlCompatCheck.log - can you attach that so I can advise? Thanks, James |
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#20 |
Junior Member
Join Date: Apr 2014
Posts: 3
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File attached
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