08-21-2020, 07:24 PM | #61 | |
Junior Member
Join Date: Mar 2020
Location: Australia
Posts: 15
|
Quote:
Remove monitors from the dock. Connect monitors to HDMI and D-Sub ports on the laptop ZERO CRASHES !!! So the dock is now a glorified USB hub, with sound. Update. I have tried driver version 9.4 M0. Still same issue Multiple people have updated log files. You have plenty to work with. I am not going to upload any further log files. Displaylink. Please get serious with this long running issue. Dock Manufacturers. Please release new drivers for your products Last edited by tannum99; 08-21-2020 at 07:26 PM. |
|
08-27-2020, 11:48 AM | #62 |
DisplayLink Tech Support
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
|
Hello,
We currently have one person engaged with us to understand their issue we don't have in-house reproduction of. The error you are seeing is by design of Windows to report errors via telemetry, so Microsoft can locate issues in their ecosystem and request vendors to look into them if they exceed their threshold. This error is generic conclusion. The different driver versions issued since this thread started have resolved a number of cases, users confirmed to us. We are keen to address what is left, but without data or reproduction, we will not know if we are making a difference to your case. You can choose not to provide information of your last case, and in that case, we can only give a generic advice without any idea if it is relevant to you. That generic advice is to try and disable USB3 link power management as follows: Disable U1/U2 Please disable USB LPM by following the steps from the link below: https://www.tenforums.com/tutorials/108194-add-usb-3-link-power-management-power-options-windows.html When the option is visible, please set it to off. Do not remove it however, the option has to be visible and only set to disable. Let me know if the issue persists. Alternatively, if you want your particular case to be looked into, we need your particular details. Here is how to give us these details:
Thank you for your time and further feedback. Kind regards, Jakub
__________________
Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
09-28-2020, 03:41 PM | #63 |
Junior Member
Join Date: Sep 2020
Posts: 2
|
Like many people, my dock also disconnects with an offline due to a user-mode driver crash in Event Viewer. When this happens, all external monitors black out and it attempts to reconnect 5 times before failing. Happens when screen sharing on Zoom, Skype, MS Teams--all of them. Also happens when multiple videos are playing at once on both external screens simultaneously. I've noticed this also happens when the power draw on the dock is higher than supported--like if I attempt to charge a device through it (which is not supported by the dock). But if I plug a battery bank to charge, my SpeedTest will drop from 475 Mbps to 150 Mbps before the monitors black out and the driver crashes. Could there be an issue with the DisplayLink driver unable to handle too much data/bandwidth at once? |
10-06-2020, 11:20 AM | #64 |
Junior Member
Join Date: Sep 2020
Posts: 3
|
Same problem....
Hello,
I work for a company in Switzerland, we mostly use computers from HP (HP X360 models) with HP Docking station (HP Universal Docking G1 and HP Universal Docking G2). A few weeks ago we started having this problem, like the docking was disconnected and reconnect again on the computer, after a screen Freeze & screen flickering, on the Event viewer there is allways this error : The device HP USB-C Universal Docking Station (location 0039.0000.0000.001.002.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem. It can happen a few times per hour and it's very annoying. We have 3 Windows 10 Build for the moment : Windows build 1607 => No problem for the moment (DL Version : 9.3.3015.0). Windows build 1803 => No problem for the moment (DL Version : 9.3.3015.0). Windows build 1909 => The problem is present when we use the HP USB-C/A Universal Docking G2 with this laptop model HP Elitebook X360 1030 G2 and with 2 screens plug on the DisplayPort of the docking (DL Version : 9.3.3324.0 and 10.0.82.0) As you requested before, there are the logs files from your tool, i also found out this problem can be produced by the Intel Video Driver, so i am trying an older version to see if the problem is present. If some one as a solution it would be great, i am available for more information if needed. Thank you in advance and have a nice day Last edited by scugulu; 10-06-2020 at 11:22 AM. Reason: Missing information |
10-06-2020, 11:30 AM | #65 |
Junior Member
Join Date: Sep 2020
Posts: 2
|
Hello, I experienced this on a Pluggable dock and Gigabyte machine. Across the Internet, people seem to have the exact same issue with different machines, docks, and different versions of DisplayLink. This made me think that it was related to the 1909 version and DisplayLink drivers.
In my case, it seems to be when the data or power pull on the dock is too high. Like if I'm trying to push multiple videos or full-screen Zoom sharing. You could try lowering the refresh rate on the monitors connected to your dock. Ultimately, I replaced the dock with the Anker PowerExpand 13 in 1 USB-C that does not require drivers and have not had an issue since. |
10-12-2020, 09:03 AM | #66 |
DisplayLink Tech Support
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
|
Hello scugulu,
Thank you for your detailed description of your issue. We have started to analyze the issue already but I would like to ask you for a few things. Firstly, would it be possible to contact us directly on our email address: technical_enquiries@displaylink.com ? Thanks to it we will be able to correspond faster and together analyze this case. Secondly did you try disabling U1/U2 ? If not, you may find the guide to do it in my previous post in this thread. Lastly, if possible, please disable ASPM by following this guide. With the above information please contact me on a previously mentioned email address. Thank you for your time and actions. Kind regards, Jakub
__________________
Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
10-12-2020, 09:11 AM | #67 |
Junior Member
Join Date: Sep 2020
Posts: 3
|
Update
Hello,
Quick update after your message, I already tried to disable the U1/U2 setting, and nothing as changed. With my HP USB-C/A Universal Docking G2 there is a small adapter to convert USB-C to A and with this one the problem doesn't come, the only problem i have with that is the laptop doesn't charge anymore and i need 1 additional adapter. I am also testing it with HDMI connector (on USB-C with a Dell Screen) and it didn't crash until now, so it looks like it's related to the USB-C port and maybe related to the Displayport ? Regards |
10-28-2020, 06:48 PM | #68 |
Junior Member
Join Date: Oct 2020
Posts: 1
|
Same issue... when company updated Windows 10
My Targus docking station was working fine for a few years... but then my corporation pushed out a new version of Windows 10. Since then, I've had the same issues as everyone else in this thread. I'm not sure which version I was on before, but current version is 1809.
|
11-04-2020, 12:07 PM | #69 |
DisplayLink Tech Support
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
|
Hello taplattner,
Thank you for contacting us here on the forum. May you please gather log files by following the third link in my signature? Please send the logs with your issue description on our email address: technical_enquiries@displaylink.com Thank you for your time and actions. Kind regards, Jakub
__________________
Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
11-12-2020, 09:54 PM | #70 |
Junior Member
Join Date: Nov 2020
Posts: 1
|
QGeeM DL6902
Just purchased QGeeM DL6902 Universal USB Docking Station. Installed/re-installed latest Windows 10 drivers from the DisplayLink website, adjusted various USB power settings, yada yada yada. No Joy. Whenever window is moved to 2nd monitor, a Critical Error Event ID 10111 shows up in the Windows 10 System Log .. retries 5 times and kicks the device out of the config.
The device QGeeM-USB3.0 Ultra Docking station (location 0000.0014.0000.013.003.000.000.000.000) is offline due to a user-mode device crash. Windows will no longer attempt to restart this device because the maximum restart limit has been reached. Disconnecting the device and reconnecting it, or disabling it and re-enabling it from the device manager, will reset this limit and allow the device to be accessed again. Please contact the device manufacturer for more information about this problem. Sent detailed support logs via Zip file. Any further suggestions to try? |
|
|