11-24-2020, 08:32 AM | #71 |
Junior Member
Join Date: Sep 2020
Posts: 3
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Problem solve with Bios setting
Hello,
Finally, I was able to solve this problem on our laptops. With the latest Bios version of the HP Elitebook x360 1030 G2 they added a new option : Enable High Resolution mode when connected to a USB-C DP alt mode dock By default, this option is enabled, i disabled it on the computer With the problem and did a Full Reset of the laptop (Hold power button for 20 seconds), after that the problem didn't come until now. It seems to be solved. I also tried to enable it on another laptop who didn't have this problem before and I started to have these issues also on it, after I did the same manipulation (disable the option + reset the laptop) the problem didn't come. I Hope it's simply that but for the moment it looks like. Have a nice day |
11-24-2020, 10:14 AM | #72 | |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,681
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Quote:
Regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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12-05-2020, 10:49 PM | #73 |
Junior Member
Join Date: Dec 2020
Posts: 1
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What's the status on this issue? Can you post any updates? I just bought a $300 dock for XPS 15 9550 which is essentially a brick because DisplayLink drivers crash quite literally every 5 minutes. None of the workarounds listed in this thread seem to do anything and the lack of urgency is really baffling considering that this issue has been around for over a year now.
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01-28-2021, 09:31 AM | #74 |
DisplayLink Tech Support
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
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Dear users,
I would like to inform you that we have released a new driver version 10.1 alpha which addresses the issues of User-mode Driver Crash. Here is the link: https://www.displaylink.com/downloads/file?d=325 Please verify it and in case of any issues contact our support here on the forum or on our email: technical-enquiries@synaptics.com Thank you for your feedback and testing! Kind regards, Jakub
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Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
05-05-2021, 12:00 AM | #75 | |
Junior Member
Join Date: May 2021
Posts: 1
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Quote:
Seems to be the same issue but without the user-mode driver crash happening/being listed in event viewer, can't seem to find any issues appearing in event viewer whilst this is going on. |
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05-11-2021, 08:54 AM | #76 | |
Junior Member
Join Date: May 2021
Posts: 1
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Quote:
That was, until yesterday afternoon when I had the crash of the device and 10110 and 10111 errors logged in the event viewer. HP Spectre x360 and Plugable UD-ULTC4K dock. |
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05-13-2021, 10:29 AM | #77 |
DisplayLink Tech Support
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
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Dear users,
In order to help each of you separately and analyze the issue to the best of our skills I would like to ask you to elaborate on your issue and contact us by email: technical-enquiries@synaptics.com Thanks to it we will be able to focus on your issues and verify if they are connected to the previous issue with driver crashes. If possible, please follow 3rd link in my signature and gather log files for us. Based on them we will be able to provide you with an issue analysis. Kind regards, Jakub
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Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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