Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet - Page 8

Ruud · 07-29-2013, 10:10 AM

Hi James and DFollis,

(just got back from holidays)

I'm curious: how do you connect 2 external monitors without using the HDMI connector?
My model has 1 HDMI port and 1 DVI port.
Do you use the mini DisplayPort on the laptop itself?

william5849 · 07-30-2013, 02:43 PM

That's what I did. I have the Surface Pro. One monitor on Mini Display and the other using the DVI on the Dell Dock.

Ruud · 07-30-2013, 03:14 PM

Hi William5849,

Thanks for replying. What do you mean with 'Surface Pro' and do you thing no using the HDMI port is helping remove (or lessen) the blackouts we are experiencing?

polarlo · 07-31-2013, 07:44 PM

I am also having the same issues. Frequent outages with the dock (monitor goes black, network stops, USB devices stop). Computer and dock are less then a week old. Software was installed before the dock was plugged in.

Splinx · 08-02-2013, 08:14 PM

Hi Guys,

I have the exact same issue in my office with two ultrabooks and two dell D3500V units. Occasionally both suffer drop-outs on network and monitors and both have ery slight stutter with the mouse.

Latest drivers, firmware, intel chipset and vga drivers installed.

I am surprised about how long this thread is and how long it is taking for a solid answer to be forthcoming. As far as I can tell the logs are not yielding any valuable information - DisplayLink, please confirm on this point.

What should we all do - return the units and if so can you please confirm what unit we should purchase directly from you to gain two monitors out and no blank screen drop-outs?

This really is such a shame because, aside from this devastating issue, the product is good.

Thanks,
Splinx

JamesH · 08-05-2013, 09:48 AM

Hi,

Can you post the debug logs so I can see if this is the same issue that Ruud is having?

See this link for how to gather the logs:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

rtozer · 08-08-2013, 02:12 PM

I recently bought a Dell XPS 13 with a Targus dual display dock (through dell, but not branded).
I was experiencing the freeze issue described here, though mine never came back by itself once frozen. Screens, sound, ethernet, USB devices all frozen. Unplugging and replugging the usb cable usually reset it.
It always happened when opening a new tab in chrome and occurred a few times a day.
It was particularly likely to happen if I mouse wheel clicked a link to open in a new tab on the laptop display and then moved the tab to a displaylink display before rendering had completed.

I disabled GPU compositing and threaded compositing in chrome://flags and the problem hasn't occurred since. I've since reenabled threaded compositing and still no freeze.

Perhaps this will help others with the problem, and/or the developers.

Further info:
Running Win 7 Pro
I plugged in the dock without installing drivers, it attempted to install drivers itself which failed.
I then used the disc which came with the dock, which completed with warnings but after a restart all device manager warnings cleared.
I downloaded the latest firmware and displaylink drivers, both said I already had the latest installed.

All was working fine till yesterday when I installed the latest Intel HD 4000 drivers.
I still don't have the freeze issue, but now rendering gets badly messed up if I scroll a page (in any app), and overlays flicker badly and/or disappear (image alt text etc). Turning GPU compositing back on didn't resolve this.
The scroll issue makes the displays completely unusable.

edit:
Update - having windows install the HD 4000 drivers seems to have resolved the issue, right click - update driver software in device manager, as opposed to downloading and installing from Intel's site. Same driver version, but all scroll and overlay flickering is gone.

Ruud · 08-09-2013, 08:19 AM

Hi everyone following this thread,

I bought a mini displayport - DVI-D cable following the advice posted earlier.
Just started using is, no black-outs/freeze-ups so far.

All the days before I had several black-outs per day, which is getting really annoying especially if sometimes I need to restart my computer and or loose my work because of connection problems to servers i'm working on!

So I hope this works.

Ruud · 08-09-2013, 11:37 AM

Nooooo, just had my second blackout after switching to mini-displayport cable. So unfortunately that didn't do the trick..
Going to try the Chrome://flags tip next

Ruud · 08-09-2013, 02:10 PM

BOOM: another black-out: disable Chrome://flags GPU setting doesn't work for me

07-29-2013, 10:10 AM	#71
Ruud Member Join Date: May 2013 Posts: 67	2 external monitors without using HDMI port? Hi James and DFollis, (just got back from holidays) I'm curious: how do you connect 2 external monitors without using the HDMI connector? My model has 1 HDMI port and 1 DVI port. Do you use the mini DisplayPort on the laptop itself? Last edited by Ruud; 07-29-2013 at 10:11 AM. Reason: typo

07-30-2013, 03:14 PM	#73
Ruud Member Join Date: May 2013 Posts: 67	Not using HDMI port works? Hi William5849, Thanks for replying. What do you mean with 'Surface Pro' and do you thing no using the HDMI port is helping remove (or lessen) the blackouts we are experiencing?

07-31-2013, 07:44 PM	#74
polarlo Junior Member Join Date: Jul 2013 Posts: 1	13" XPS and D3000 I am also having the same issues. Frequent outages with the dock (monitor goes black, network stops, USB devices stop). Computer and dock are less then a week old. Software was installed before the dock was plugged in.

08-02-2013, 08:14 PM	#75
Splinx Junior Member Join Date: Aug 2013 Posts: 9	Same problem here - two Dell XPS13" + 2 D3500V Hi Guys, I have the exact same issue in my office with two ultrabooks and two dell D3500V units. Occasionally both suffer drop-outs on network and monitors and both have ery slight stutter with the mouse. Latest drivers, firmware, intel chipset and vga drivers installed. I am surprised about how long this thread is and how long it is taking for a solid answer to be forthcoming. As far as I can tell the logs are not yielding any valuable information - DisplayLink, please confirm on this point. What should we all do - return the units and if so can you please confirm what unit we should purchase directly from you to gain two monitors out and no blank screen drop-outs? This really is such a shame because, aside from this devastating issue, the product is good. Thanks, Splinx

08-08-2013, 02:12 PM	#77
rtozer Junior Member Join Date: Aug 2013 Posts: 1	I recently bought a Dell XPS 13 with a Targus dual display dock (through dell, but not branded). I was experiencing the freeze issue described here, though mine never came back by itself once frozen. Screens, sound, ethernet, USB devices all frozen. Unplugging and replugging the usb cable usually reset it. It always happened when opening a new tab in chrome and occurred a few times a day. It was particularly likely to happen if I mouse wheel clicked a link to open in a new tab on the laptop display and then moved the tab to a displaylink display before rendering had completed. I disabled GPU compositing and threaded compositing in chrome://flags and the problem hasn't occurred since. I've since reenabled threaded compositing and still no freeze. Perhaps this will help others with the problem, and/or the developers. Further info: Running Win 7 Pro I plugged in the dock without installing drivers, it attempted to install drivers itself which failed. I then used the disc which came with the dock, which completed with warnings but after a restart all device manager warnings cleared. I downloaded the latest firmware and displaylink drivers, both said I already had the latest installed. All was working fine till yesterday when I installed the latest Intel HD 4000 drivers. I still don't have the freeze issue, but now rendering gets badly messed up if I scroll a page (in any app), and overlays flicker badly and/or disappear (image alt text etc). Turning GPU compositing back on didn't resolve this. The scroll issue makes the displays completely unusable. edit: Update - having windows install the HD 4000 drivers seems to have resolved the issue, right click - update driver software in device manager, as opposed to downloading and installing from Intel's site. Same driver version, but all scroll and overlay flickering is gone. Last edited by rtozer; 08-08-2013 at 03:26 PM.

07-30-2013, 02:43 PM	#72
william5849 Junior Member Join Date: Jul 2013 Posts: 1	That's what I did. I have the Surface Pro. One monitor on Mini Display and the other using the DVI on the Dell Dock.

08-05-2013, 09:48 AM	#76
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you post the debug logs so I can see if this is the same issue that Ruud is having? See this link for how to gather the logs: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

08-09-2013, 08:19 AM	#78
Ruud Member Join Date: May 2013 Posts: 67	Trying out new mini displayport cable Hi everyone following this thread, I bought a mini displayport - DVI-D cable following the advice posted earlier. Just started using is, no black-outs/freeze-ups so far. All the days before I had several black-outs per day, which is getting really annoying especially if sometimes I need to restart my computer and or loose my work because of connection problems to servers i'm working on! So I hope this works.

08-09-2013, 11:37 AM	#79
Ruud Member Join Date: May 2013 Posts: 67	Nooooo, just had my second blackout after switching to mini-displayport cable. So unfortunately that didn't do the trick.. Going to try the Chrome://flags tip next

08-09-2013, 02:10 PM	#80
Ruud Member Join Date: May 2013 Posts: 67	BOOM: another black-out: disable Chrome://flags GPU setting doesn't work for me