04-21-2021, 07:29 PM | #1 |
Junior Member
Join Date: Apr 2021
Posts: 1
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Difficulty using XP-PEN with Dock190USZ
Hi -
I've recently migrated to a new 16" MacBook with an external monitor. I also have an XP-PEN Artist 13.3 Pro that I use for work. The XP-PEN works fine when I attach it directly to the Mac, no issues. However, it uses a few ports ... hence the reason for a docking station. I am unable to get the XP-PEN to work consistently through the Dock190USZ docking station. It either fails to show up completely, or it only functions either as a second monitor (with no pen support) or a trackpad (with no display abilities). I'm looking for advice on how to get these devices working together... Thanks! Hans |
04-22-2021, 10:28 AM | #2 |
DisplayLink Tech Support
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
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Hello,
Thank you for reaching out to us here on the forum. If you may, please follow guide over here and gather log files for me: https://support.displaylink.com/know...to-displaylink Afterwards, please send them to our email address: technical-enquiries@synaptics.com with your issue description. Thanks to it I will be able to exchange emails directly and speed up our support process. Thank you in advance. Kind regards, Jakub
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Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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