Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 01-31-2020, 05:22 PM   #1
peter_mars
Junior Member
 
Join Date: Jan 2020
Posts: 3
Default RDP only works on one monitor WIN10, Lenovo Z710, wavlink WL-UG69DK1

Dear friends,
I've bought wavlink WL-UG69DK1 to connect 2 DELL monitors U2413, U2415 to Notebook Lenovo Z710 with win10 to extend the desktop. Everything works well, the only issue is, that Remote Desktop window does only appear on one monitor and can not be shared with the second and / or third monitor. Checkbox in RDP connection window is marked for "use all monitors ..." . I've installed all latest drivers I think but it does not help.
If just one monitor is connected to HDMI port directly to Z710 this feature works proper.
Both monitors are connected to wavlink hub via HDMI cable. wavlink hub is connected to Z710 via USB 3.0 to USB-C on the hub.
Maybe anyone has an idea how to solve this issue.
Thanks
Peter
peter_mars is offline   Reply With Quote
Old 02-06-2020, 10:24 AM   #2
JakubDabrowski
DisplayLink Tech Support
 
JakubDabrowski's Avatar
 
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 242
Default

Hi There,

Apologies for the lack of response. The best way to report issues such as this is to raise a support ticket, which you can do by following the link for how to report issues in my signature below.

Alternatively, if you'd like to stay on the forums here, could you please provide us with logs from your system, again by following the link in my signature, as mentioned previously.

Kind regards,
Jakub
JakubDabrowski is offline   Reply With Quote
Old 02-08-2020, 08:48 PM   #3
peter_mars
Junior Member
 
Join Date: Jan 2020
Posts: 3
Default

Thanks very much, I've posted accordingly
peter_mars is offline   Reply With Quote
Old 02-09-2020, 08:50 AM   #4
peter_mars
Junior Member
 
Join Date: Jan 2020
Posts: 3
Default

here comes the log files I've collected with the tool, thanks for your support.
Attached Files
File Type: zip DL_Windows_Logs_20200208_195317.zip (743.7 KB, 0 views)
peter_mars is offline   Reply With Quote
Reply

Tags
lenovo, rdp, remote desktop, wavlink, z710

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 12:01 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2021, vBulletin Solutions, Inc.