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Old 07-04-2014, 02:29 AM   #1
jdaddy
Junior Member
 
Join Date: Jul 2014
Posts: 1
Default I Installed Lastes DisplayLink, now Ethernet Doesn't Work

I am using a Lenovo USB 3.0 Dock with a Lenovo X1 Carbon. I have an Ethernet cable plugged into the dock. Prior to installing the latest DisplayLink drivers, it was working normally.

I installed the latest drivers from DisplayLink and now my Ethernet shows as "Unplugged". I have tried power cycling, rebooting, replugging, all the usual things.

The rest of the dock features seem to be working okay, it's just the Ethernet.

Does anyone have a solution for this other than uninstalling the DisplayLink drivers and reinstalling the previous version?
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Old 07-04-2014, 10:27 AM   #2
JamesH
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Join Date: Jan 2012
Posts: 1,523
Default

Hi,

Are you connected through an Ethernet hub? If so please see this FAQ:
http://www.displaylink.com/support/ticket.php?id=299

If not or you're not sure please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James
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Tags
driver issue, ethernet, lenovo, usb 3.0 dock, x1 carbon

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