XPS 13 with Displaylink 3100 non working HDMI ports - Page 2

AlbanRampon · 06-17-2016, 07:42 AM

Thank you Yves.
There is no monitor detected, at all, by the chip in the dock.
For the DisplayPort monitor, I do see "hotplug" detection, then the monitor EDID being read and saved in the .edid file. However, there is nothing for any other head. That leads me to believe there is a fault in the hotplug detection hardware: no monitor is detected as getting plugged in, so the dock doesn't even try to read what's connected.
Is it a single dock behaving like that? If so, once you have verified it is not a cable fault, I would recommend contacting the manufacturer, Dell, to discuss a replacement. I suggest you copy this message so they don't waste time looking at the driver...

YvesTh · 06-17-2016, 08:48 AM

I purchased a 2nd DL3100 to test it wasn't a faulty unit.
But the new one did the exact same thing.

AlbanRampon · 06-17-2016, 10:35 AM

Have you tried with another monitor or HDMI cable?

I don't expect you to have a different behaviour on any other computer as the firmware does not see any monitor.

YvesTh · 06-17-2016, 01:08 PM

I'll give that a try if a other brand monitors might change something.

Ossie · 06-24-2016, 04:52 PM

I seem to have a similar issue with this dock. Question: have you tried plugging it into a USB 2.0 port?

For me, the USB 2.0 port works but the USB 3.0 doesn't detect the dock.

06-17-2016, 07:42 AM	#11
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Thank you Yves. There is no monitor detected, at all, by the chip in the dock. For the DisplayPort monitor, I do see "hotplug" detection, then the monitor EDID being read and saved in the .edid file. However, there is nothing for any other head. That leads me to believe there is a fault in the hotplug detection hardware: no monitor is detected as getting plugged in, so the dock doesn't even try to read what's connected. Is it a single dock behaving like that? If so, once you have verified it is not a cable fault, I would recommend contacting the manufacturer, Dell, to discuss a replacement. I suggest you copy this message so they don't waste time looking at the driver... __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

06-17-2016, 10:35 AM	#13
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Have you tried with another monitor or HDMI cable? I don't expect you to have a different behaviour on any other computer as the firmware does not see any monitor. __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

06-17-2016, 08:48 AM	#12
YvesTh Junior Member Join Date: Jun 2016 Posts: 8	I purchased a 2nd DL3100 to test it wasn't a faulty unit. But the new one did the exact same thing.

06-17-2016, 01:08 PM	#14
YvesTh Junior Member Join Date: Jun 2016 Posts: 8	I'll give that a try if a other brand monitors might change something.

06-24-2016, 04:52 PM	#15
Ossie Junior Member Join Date: Jun 2016 Posts: 1	I seem to have a similar issue with this dock. Question: have you tried plugging it into a USB 2.0 port? For me, the USB 2.0 port works but the USB 3.0 doesn't detect the dock.