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Old 02-27-2015, 02:08 PM   #1
Oliver
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Join Date: Feb 2015
Posts: 2
Default Win8 BSOD - dlkmd.sys

Hey people, how you doing today?
Let's go directly to the issue:

I get a BSOD when I plug HDMI on Plugables UD-3900 and UGA-3000.
Error name: ''PAGE_FAULT_IN_NONPAGED_AREA (dlkmd.sys)''
The system simply doesn't work when I plug hdmi.

Details:
I'm in a Win8 x64
Tv, cable, hdmi-dvi adapter, it's all ok (on another notebook, win7, it all works perfectly)
The system accepts the screen before bsod
I've had to make a factory restore last week. Can it be some corrupted image in my system?

Drivers tested: 7.4M0, 7.7M2, 7.7M4 (always uninstalling, cleaning the registry, running DisplayLink cleaner before installing another)

Here goes my log. But since the problem is a BSOD, I can't do the Advanced Logging.
Today i'm testing it with DVI. At night I'll come back and post the result.

Thanks in advance
Attached Files
File Type: zip OLIVER_20150227_111722.zip (1.13 MB, 4 views)
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Old 02-27-2015, 04:17 PM   #2
Kubam
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Join Date: Feb 2015
Posts: 51
Default

Hello Oliver,
thank you for contacting us.

Can I ask you to:
1. Uninstall DisplayLink software
2. update your NVIDIA GeForce GT 635M driver (currently dated 2012/10/02)
3. update your Intel(R) HD Graphics 4000 driver (currently dated 2013/06/27)
4. Install DisplayLink software version 7.7M4 and connect your monitor to the adapter.

Please let me know about the results.

BR,
Kuba
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Old 03-09-2015, 02:53 AM   #3
Oliver
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Join Date: Feb 2015
Posts: 2
Default

Hello Kuba, sorry about the delay and thank you for your answer.

It all worked fine when I updated the Nvidia driver.
But now the dock kills my internet connection when I plug more than two screens. It doesn't happen always.
I'm trying to find the right updates for my wireless card to test, but my notebook is one of those who comes with almost all components with some alteration by the manufacturer.

I'll come back with the results asap
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Tags
bsod, dlkmd.sys, hdmi, page_fault, windows 8

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