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Old 04-24-2017, 08:41 AM   #1
Andreasp_
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Default Unable to set advertised resolution for displays

Hi,
I have two displays that should be able to run 2560x1440. For some reason only one of them at a time can display this resolution. When I connect both I get a notification saying that resolution is adjusted for better performance or something.

Is it possible to force display link to use 2560x1440 on both displays? Currently I am using only one, since it is better for me to work with x1440 on one screen than x1152 on two (don't ask me why, just personal preference I guess)

My equipment is
- Two screens with max resolution 2560x1440
one connected with HDMI, one with DisplayPort
- HP X7W54AA#ABB (HP Elite USB-C Docking Station G2)
- MacBook Pro late 2016 with Sierra and DisplayLink 3.0 for Mac

Thank you for your help!

BR
Andreas
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Old 04-27-2017, 09:27 AM   #2
Carlo
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Hi,

Your product does not support simultaneously two 2560x1440 screens.
The majority of DL-3xxx and DL-5xxx based product only support one with a few exceptions like the Dell D3100 and the Targus ACP77.
All docks based on the newer DL-6xxx should be able to support up to two 4kp60 at the same time.

You could get a dock that supports higher resolutions or simply add an adapter connecting it to the docking station. That's the beauty of proper USB video!
We keep a list of product on our website: http://www.displaylink.com/products

Cheers,
Carlo
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Old 04-27-2017, 12:37 PM   #3
Vasile1337
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Quote:
Originally Posted by Carlo View Post
Hi,

Your product does not support simultaneously two 2560x1440 screens.
The majority of DL-3xxx and DL-5xxx based product only support one with a few exceptions like the Dell D3100 and the Targus ACP77.
All docks based on the newer DL-6xxx should be able to support up to two 4kp60 at the same time.

You could get a dock that supports higher resolutions or simply add an adapter connecting it to the docking station. That's the beauty of proper USB video!
We keep a list of product on our website: http://www.displaylink.com/products

Cheers,
Carlo
Any idea about an updated version? Should we get it soon?
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Old 04-28-2017, 07:25 AM   #4
Carlo
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Hi,

These are hardware specifications, a driver update won't change them.

If future-proofing is important, the first DL-6xxx products have started shipping at the end of last year. With dual 4Kp60 it should work well for most people for a while, especially considering that multiple docks can be used for massive setups.

Regards,
Carlo
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displayport, hdmi, hp elite, macos sierra, resolution

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