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Old 03-17-2014, 05:08 PM   #1
SakenArBiff
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Default Can’t get surround sound

Hi

I can’t get surround sound in HDMI.

I have a Surface Pro 2 with win 8.1 and a Targus ACP70EU

When I go to Sound, Playback, mark the sound device and “Configure” I can choose Stereo or 5.1 sounds. When I select Stereo all sounds comes out in stereo as expected. But when I select 5.1 only the left and right sound comes out. The center, rear and LFE sounds just disappears.

I have installed all windows updates, all drivers are installed and I have the latest DisplayLink software.
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Old 03-24-2014, 01:46 PM   #2
JamesH
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Hi,

Are you connected through an AV receiver?

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
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Old 03-27-2014, 04:16 PM   #3
SakenArBiff
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Hi

Sorry I didn’t see your reply before today. Missed to turn on notification.

Yes it is connected to a surround receiver.

Just for info. The surface also has a mini Display port. Then I use that output to the receiver the surround sounds works fine.

The System Compatibility Check turned out all green. Attaching the log file.

Thanks
Attached Files
File Type: zip BPC128_20140327_165124.zip (682.5 KB, 3 views)

Last edited by SakenArBiff; 03-27-2014 at 04:37 PM.
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Old 03-27-2014, 05:57 PM   #4
JamesH
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Thanks - apologies - should have asked before - what make and model AV receiver do you have?
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Old 03-27-2014, 06:25 PM   #5
SakenArBiff
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It is a yamaha rx-v620
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Old 03-28-2014, 03:06 PM   #6
JamesH
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Thanks, I've raised this internally for further investigation.

James
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Old 05-28-2014, 06:09 PM   #7
SakenArBiff
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I now have a Toshiba Dynadock U3 instead and I still have the same problem!

I have also tried with a hp laptop with win7 and the same problem.
I get surround sound from the computers then I use the displayport but not from the HDMI port on the USB-dock.

Has anyone for sure been able to get surround sound from the HDMI port using displaylink?

I attach a new log.
Attached Files
File Type: zip BPC128_20140527_190122.zip (1.21 MB, 1 views)
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Old 06-12-2014, 10:35 AM   #8
Wim
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We have just tested this on an Onkyo HT-R538 which is what we have for system test and 5.1 audio works. Is 5.1 definitely selected under the speaker configuration?



(Note: we show Stereo and 5.1 only)

Wim
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Old 06-12-2014, 11:38 AM   #9
SakenArBiff
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Thanks for verify that it is possibly to get 5.1 throughout HDMI. May I ask what OS and with docking station you used?

I only have stereo or 5.1 Surround and I have tested both. The sound comes out different so I’m sure.

I will try to find another receiver to test on. But because it works then I use the computers displayport I think the receiver is fine.
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Old 06-12-2014, 01:28 PM   #10
Wim
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It was checked with a Targus ACP70 dock on Windows 8.1 (to check the original problem posted in this thread).

Wim
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