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Old 01-03-2019, 10:23 PM   #1
jl640k
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Default Builtin display stays blank after unplugging external displays?

[2018 MBP 15, 10.14.2, DL 5.0.1, 2 x Dell 2417 via USB- C]

Since upgrading to 10.14.2 and DL 5.0.1 I have been experiencing a strange intermittent problem.

I normally run with the MBP lid closed and 2 external displays. Sometimes when I open the lid, the builtin display stays blank. Display Settings shows 2 displays only (the external ones), it does not show the builtin display at all. Disconnecting the external displays now leaves me with a running MBP, but no display. So the only choice is a hard shutdown, which I never like doing. If I don't hard-reboot, reconnecting the external monitors usually works, in that the external monitors work again, but the internal display still remains blank.

This occurs *nearly* every time I disconnect the external monitors, regardless of whether I open the lid first or not.

Has anyone else seen anything like this behaviour?

Thanks!
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Old 01-28-2019, 11:21 AM   #2
lvs1008
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Default I have exactly the same issue

I am running a MBP2017 with a Dell D6000 USB-C dock, my two external displays work in clamshell mode, but when i pull the cable out, the internal display remains black and I need to force a reset. Very annoying, is there a workaround?
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Old 01-28-2019, 02:56 PM   #3
Szymon
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Default

Hello,

Could you please capture the logs after hard reset and upload to this thread?

This article describes how to gather the data:
https://support.displaylink.com/know...to-displaylink

Thank you,
Szymon
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Old 02-06-2019, 08:30 PM   #4
nmajin
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Default Same issue

I am also having the same issue. I am on 10.14.3 and I have the latest DisplayLink driver. Logs from the DisplayLink Information app have been sent.

Last edited by nmajin; 02-07-2019 at 07:31 PM.
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Old 07-11-2019, 04:31 PM   #5
DJ Rizzo
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Default Same issue - workaround

I have a user experiencing the same issue. The workaround I found was that first I have him put the system to sleep (AppleLogo-->Sleep) then remove the MacBook Pro from the dock. The internal screen will then work when the computer is woken up.

However this is not a replacement for a proper fix. Can anyone at DisplayLink provide an update on this? Thanks.
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Old 07-13-2019, 07:32 AM   #6
jims
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Default

Same issue. I have to restart my MacBook Pro (2018) EVERY time I unplug from my DisplayLink dock. Very annoying for productivity or going to meetings.

When the dock is unplugged, the MacBook still thinks the external monitor is connected.

I have tried using the Command + Brightness Down reset trick, but it does not help.

How do I tell my mac to reset my display back to JUST the Retina Display?
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Old 07-16-2019, 10:50 PM   #7
jims
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A few days later and still no response from the company...
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Old 07-23-2019, 07:48 PM   #8
bdickson
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Default Me too

So annoying! Please fix this!!!
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Old 07-24-2019, 02:01 AM   #9
simoncoz
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Default Me to

Experiencing the same issue with:


MBP 15" 2018
macOS 10.14.5
DisplayLink 5.2

ThinkPad USB-C Hybrid dock
monitor 1 -> DisplayLink via USB-C -> Dock via DisplayPort to Monitor (Lenovo p24h-10)
monitor 2 -> USB-C to Monitor

Have to reboot my machine to get built-in display working again.
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