02-17-2015, 06:53 PM | #1 |
Junior Member
Join Date: Feb 2015
Posts: 1
|
DisplayLink Core Software Issue
My previous HDMI converter, an Arkview USB 2.0 Display Adapter (using a Sony LCD as a second monitor) failed a while back; also running DisplayLink software. I recently purchased a new USB to HDMI converter. While installing the new software, I received a message that said, "The older version of Displaylink Core Software cannot be removed." I had removed the old software properly using the Windows (7) Control Panel - Programs option. The installation ceases at this point. I have attached the information gathered from the Displaylink Support Tool.
Can you please provide some assistance as to how I can get the new driver to install properly. Regards. |
02-24-2015, 12:59 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
|
Hi,
Can you: 1. Unplug your adapter 2. Download and run this tool: http://www.displaylink.com/support/ticket.php?id=297 3. Install the latest DisplayLink software: http://www.displaylink.com/support/downloads.php 4. Reconnect your adapter Thanks, James |
|
|