Windows 10 1607 black screen after update

[AlbanRampon]

Hello,

Owners of products with USB hardware ID = USB\VID_17e9&PID_0113, please send an email to technical_enquiries at displaylink.com with subject line "8.0 M3 Dev Build for PID 0x0113" to get a link to download the driver.

Kind regards,
Alban

[NedFlanders]

Originally Posted by AlbanRampon

Hello,

Owners of products with USB hardware ID = USB\VID_17e9&PID_0113, please send an email to technical_enquiries at displaylink.com with subject line "8.0 M3 Dev Build for PID 0x0113" to get a link to download the driver.

Kind regards,
Alban

Hi Alban,

I received the link to the M3 drivers this morning; once installed and after running auto adjust on my monitor the Toshiba Dynadock-U appears to be working as designed and its nice to have the displaylink icon back on the task bar. Glad I didn't throw the Dynadock out of my window, but it probably is time for me to start to consider a replacement soon.

Thank you for your help and I look forward to the official update via a Windows 10 accumulative update.

Update: I have updated all Windows 10 machines and other than having to press the auto adjust button on the screen when ever I switch from a windows 10 machine and a machine running windows 7 or visa versa all is well. When I move between win 10 to win 7 the display shifts left partially off of the screen until I use auto adjust to re-centre it (only a minor inconvenience).

[reyuval]

I'm running a lenovo computer with a Dell D3100 adapter. Any solution for this one yet?

USB hardware ID = USB\VID_2109&PID_2812

[tlh119]

Originally Posted by AlbanRampon

Owners of products with USB hardware ID = USB\VID_17e9&PID_0113, please send an email to technical_enquiries at displaylink.com with subject line "8.0 M3 Dev Build for PID 0x0113" to get a link to download the driver.

I just installed the 8.0 M3 Dev Build drivers and they are working from my Toshiba Dynadock-U. Thank you so much for fixing the issue!!

[FaresCharrabe]

I got the same problem after the Windows 10 1607 upgrade, the screen is black.

Attached you find my support information created by DisplayLink Support Tool.

Thanks for your assistance in advance.

Fares

[Wim]

Originally Posted by FaresCharrabe

I got the same problem after the Windows 10 1607 upgrade, the screen is black.

Attached you find my support information created by DisplayLink Support Tool.

Thanks for your assistance in advance.

Fares

Thanks for the logs. It looks like the DisplayLink USB driver is not running for some reason. Could you try uninstalling the DisplayLink driver from under "Display Adapters" in device manager, then replug the device to get the driver from Windows update.

Hopefully this will solve the issue.

Wim

[bernard23]

Hi Alban,

I have the same issue as well for my Windows 10 HOME Anniversary Update.
After installing the latest 8.0M2, the USB device keeps on turning on and off once I power up the WPCTVPRO. The USB device and the receiver will try to connect with each other for few seconds but will disconnect, and it will go on and on but the connection will not be stable.
In device manager, samsung host ready usb device, will always show under disk drives, even though i already turn on the receiver, on which the usb device suppose to switch to a Display adapter once the receiver is on.
Please see the attached logs of my computer for your further info.

Thank you and I hope that there will be a fix to this problem of mine.

PS. I've tried every suggestions in the forum and in support page but up to date i still can't work my WPCTVPRO to my Windows 10 desktop.

[kenny00]

hi,

i have the same problem after the Windows 10 Anniversary update, the monitor is still black, mouse and keyboard are working. Before the update all works fine.

I tried also, the 8.0M2 driver, but no effect.
Hardware ID from my HP device: USB\VID_17E9&PID_01D4

In attach you can find the log file, created by DisplayLink Windows Support Tool.


thanks in advance,
br
kenny

[AlbanRampon]

Originally Posted by kenny00

hi,

i have the same problem after the Windows 10 Anniversary update, the monitor is still black, mouse and keyboard are working. Before the update all works fine.

I tried also, the 8.0M2 driver, but no effect.
Hardware ID from my HP device: USB\VID_17E9&PID_01D4

In attach you can find the log file, created by DisplayLink Windows Support Tool.


thanks in advance,
br
kenny

Hi Kenny,
Your computer is not using 8.0 M2 but 8.0 M0. Please update so you get the device driver at 8.0.762.0 in device manager. The update will be forced in about 2 weeks once the critical update has been vetted by Microsoft.
Kind regards,
Alban

[kenny00]

Originally Posted by AlbanRampon

Hi Kenny,
Your computer is not using 8.0 M2 but 8.0 M0. Please update so you get the device driver at 8.0.762.0 in device manager. The update will be forced in about 2 weeks once the critical update has been vetted by Microsoft.
Kind regards,
Alban

ok, strange, i thought its installed, because i execute the driver installer...

I installed it now manually over the device manager, but also with this version 8.0M2 it doesn`t work in attach you can find the log ...

Some other ideas, what i can try, is there already a new driver (M3 beta?)?

br, kenny