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11-10-2016, 11:52 AM | #1 |
Junior Member
Join Date: Nov 2016
Posts: 9
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Thanks for the reply. I hadn't realised that my update process was broken - patches now installed and cpu limit has gone.
I have had a couple of instances where one of the two external displays has shown random noise making it unusable. Is this a problem you are aware of? |
11-10-2016, 12:40 PM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Thanks for confirming.
I haven't heard about this noise yet. Would you please be able to capture it through the Print Screen snapshot and a photo of the monitors showing the defect? The way it looks can tell us where this can come from. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
11-15-2016, 11:45 AM | #3 |
Junior Member
Join Date: Nov 2016
Posts: 9
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Hi Alban
I haven't forgotten your request, but I've not had corruption since your post. Maybe the windows updates have solved it. If I do, I'll try and remember to grab a shot. Lloyd |
12-13-2016, 11:06 AM | #4 |
Junior Member
Join Date: Nov 2016
Posts: 9
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Not had one of these for a while. Here you go. (Now using the latest version of the driver - 8.1M0).
Lloyd |
12-13-2016, 11:09 AM | #5 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Thanks Lloyds,
This looks interesting and potentially a DisplayLink bug. Would you have the Print Screen capture as well? If so, does it show the corruption? Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
12-14-2016, 07:45 AM | #6 |
Junior Member
Join Date: Nov 2016
Posts: 9
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Sorry, hadn't occurred to me to do a print screen. Next time I'll try print screen and any other image capture techniques I can think of. Any thing else you need?
It has occurred on both monitors (but only ever one at a time). Recovered by removing usb to my Surface and reconnecting. |
12-14-2016, 02:32 PM | #7 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Good afternoon Lloyd,
That will be enough. Because of the type of corruption, I don't think the screenshot will be corrupted. This would lead me to think that the pixels were handed over correctly to DisplayLink driver. Then, for an unknown reasons, they are encrypted at display. I can be wrong, but the display looks too random for the issue to be random. But I have not ever seen that in the past... so I will ask as well. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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