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Old 01-16-2016, 02:45 AM   #1
Orlanzo
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Default Win10 - Primary and Secondary Monitors Switch Continuously

Hello,

I have an issue where the primary and secondary monitors appear to switch rapidly and continuously. This occurs after connecting my laptop to an external dock connected via DVI-D to a Dell U2713HM monitor.

The dock is a HP USB 3.0 universal. The laptop is a HP ENVY TS m7. The latest drivers are installed and Windows Update is current.

I've placed a short snippet of the issue here. Notice the desktop background image keeps switching between the monitors.

Any ideas as to what may be causing this? I did reseat the connections.

Last edited by Orlanzo; 01-16-2016 at 02:58 AM.
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Old 01-19-2016, 04:53 PM   #2
Orlanzo
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Unhappy

I'm continuing to experience the issue after:
  1. Reinstalling the DisplayLink software after uninstalling the core software and running the cleaner utility.
  2. Updated to the latest Win 10 Intel Graphics driver for my device.
  3. Updated to the latest Win 10 Nvidia drivers for my device.
  4. Installed drivers for Dell monitor; although, I don't believe it's required for Windows 10.
  5. Ran the DisplayLink Support tool and confirmed compatibility.

The support tool output is attached for review.
Attached Files
File Type: zip BIGBOY_20160119_113620.zip (1.02 MB, 0 views)
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Old 01-19-2016, 09:31 PM   #3
plugabob
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I just made a post on Plugable.com with a possible workaround -> http://plugable.com/2016/01/19/flash...-7-9-m4-driver

If you follow those steps does that help?
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Old 01-19-2016, 10:23 PM   #4
rboerner
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I just made a post about a workaround that may apply in your case here -> http://plugable.com/2016/01/19/flash...-7-9-m4-driver

Does that help with your symptoms?
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Old 01-20-2016, 08:06 PM   #5
captainjamestkirk
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does it make a difference if you bypass the docking station?
it did not on mine.
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Old 01-20-2016, 08:16 PM   #6
Orlanzo
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Connecting the laptop to the monitor directly works fine. It's only when using DisplayLink through the docking station that gives me grief.
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Old 01-24-2016, 10:26 PM   #7
Orlanzo
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Bump. Has anyone experienced a similar issue?
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Old 01-25-2016, 01:34 PM   #8
mtombolini@sirio-srl.com
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Default i have the same problem

I have the same problem after upgrading to Windows 10 64 bit.
Before, all works fine with Windows 7 64 bit. Same pc, same monitor and same docking (hp usb 2.0).
I remove completely software, reboot, install new updated software.
What else can i do?
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Old 01-25-2016, 04:08 PM   #9
AlbanRampon
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Orlanzo, mtombolini,
have you tried Bob's recommendation?
It solved it for everyone else.
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Old 01-25-2016, 07:33 PM   #10
mtombolini@sirio-srl.com
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i'm sorry...
i'm looking for, but i don't find it: where is posted the "bob's reccomandation"?
are you so kind to post the link, please?
Thank you.
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