SMSC Uninstall

steky9 · 03-29-2017, 03:17 PM

I'm trying to install the DisplayLink drivers, but it fails as it detects the SMSC drivers which were previously installed. I've uninstalled SMSC as much as possible, even going to using Revo Uninstaller to remove any trace of it, and still no use.

I've tried the compatibility check tool as well, and it doesn't create a log file in "C:\Program Files\DisplayLink Core Software\Debug\". In fact it doesn't even create the "C:\Program Files\DisplayLink Core Software\" directory, however it does create a DiCompatCheck.log file in the same directory I run the compatibility tool from. I've tried to attach it, but its regarded as an invalid file

rboerner · 03-29-2017, 03:20 PM

If you follow the steps here does that help? http://support.displaylink.com/knowl...rticles/544327

steky9 · 03-29-2017, 04:09 PM

Yes did all that. I uninstalled the ViewSpan software first and then SMSC Core Software (although it required Revo to do it fully). I've also checked and the folder SGFX folder no longer exists in C:\Program Files. Then tried deleting the services manually via CMD but they were already removed.

ie

Code:

C:\windows\system32>sc delete SGFXMgr
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\windows\system32>

steky9 · 03-29-2017, 04:46 PM

In case it helps I've posted the DiCompatCheck.log output to Pastebin

https://pastebin.com/dUyHiycE

Tried a few things, that didn't work, but the DlCompatCheck.log contents change, so putting up a new link just in case there's a difference when its decoded

https://pastebin.com/U8nGNf2Y

AlbanRampon · 03-30-2017, 03:37 PM

Hello,

The service installed is SGFX

Would you please try use:
sc delete SGFX

Kind regards,
Alban

steky9 · 03-30-2017, 04:25 PM

No luck

Code:

C:\windows\system32>sc delete SGFX
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\windows\system32>

I can do a "sc query >> c:\temp\service.txt" and then search through it for any mention of SGFX or SMSC or similar, but nothing shows up.

Is it searching through the registry for SGFX?.

steky9 · 03-30-2017, 07:50 PM

Using the support tool, and searching for SGFX, I find the following section in setupapi.dev.log

Code:

>>>  [Import Driver Package - c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\smscufx.inf]
>>>  Section start 2017/03/29 08:23:06.868
      cmd: C:\Users\ekelste\AppData\Local\Temp\{5B62E0C3-2B90-4367-983C-206273E4502A}\viewspan_x64\dpinst.exe /SA /SW /SE
     sto: Importing driver package into Driver Store:
     sto:      Driver Store   = C:\windows\System32\DriverStore (Online | 6.1.7601)
     sto:      Driver Package = c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\smscufx.inf
     sto:      Architecture   = amd64
     sto:      Locale Name    = neutral
     sto:      Flags          = 0x00000000
     sto: Copying driver package files to 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}'.
     inf: Opened INF: 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\smscufx.inf' ([strings])
     inf: Opened INF: 'C:\windows\System32\DriverStore\FileRepository\winusb.inf_amd64_neutral_6cb50ae9f480775b\winusb.inf' ([strings.0409])
     inf: Opened INF: 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\smscufx.inf' ([strings])
     flq: {FILE_QUEUE_COPY}
     flq:      CopyStyle      - 0x00000000
     flq:      SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64'
     flq:      SourceFilename - 'WdfCoInstaller01011.dll'
     flq:      TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}'
     flq: {FILE_QUEUE_COPY exit(0x00000000)}
     flq: {FILE_QUEUE_COPY}
     flq:      CopyStyle      - 0x00000000
     flq:      SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64'
     flq:      SourceFilename - 'WdfCoInstaller01009.dll'
     flq:      TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}'
     flq: {FILE_QUEUE_COPY exit(0x00000000)}
     flq: {FILE_QUEUE_COPY}
     flq:      CopyStyle      - 0x00000000
     flq:      SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64'
     flq:      SourceFilename - 'smscufx.cat'
     flq:      TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}'
     flq: {FILE_QUEUE_COPY exit(0x00000000)}
     flq: {FILE_QUEUE_COPY}
     flq:      CopyStyle      - 0x00000000
     flq:      SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64'
     flq:      SourceFilename - 'smscufx.inf'
     flq:      TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}'
     flq: {FILE_QUEUE_COPY exit(0x00000000)}
     flq: {FILE_QUEUE_COPY}
     flq:      CopyStyle      - 0x00000000
     flq:      SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64'
     flq:      SourceFilename - 'winusbcoinstaller2.dll'
     flq:      TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}'
     flq: {FILE_QUEUE_COPY exit(0x00000000)}
     flq: {FILE_QUEUE_COPY}
     flq:      CopyStyle      - 0x00000000
     flq:      SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64'
     flq:      SourceFilename - 'SgfxSetup.exe'
     flq:      TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}'
     flq: {FILE_QUEUE_COPY exit(0x00000000)}
     flq: {FILE_QUEUE_COPY}
     flq:      CopyStyle      - 0x00000000
     flq:      SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64'
     flq:      SourceFilename - 'SgfxCoInstaller1.dll'
     flq:      TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}'
     flq: {FILE_QUEUE_COPY exit(0x00000000)}
     flq: {_commit_file_queue}
     flq:      CommitQ DelNodes=0 RenNodes=0 CopyNodes=7
     flq:      {_commit_copy_subqueue}
     flq:           subqueue count=7
     flq:           source media:
     flq:                SourcePath   - [c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64]
     flq:                SourceFile   - [WdfCoInstaller01011.dll]
     flq:                Flags        - 0x00000000
     flq:           {_commit_copyfile}
     flq:                CopyFile: 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\WdfCoInstaller01011.dll'
     flq:                      to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E0A.tmp'
     flq:                MoveFile: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E0A.tmp'
     flq:                      to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\WdfCoInstaller01011.dll'
     flq:           {_commit_copyfile exit OK}
     flq:           {_commit_copyfile}
     flq:                CopyFile: 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\WdfCoInstaller01009.dll'
     flq:                      to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E1B.tmp'
     flq:                MoveFile: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E1B.tmp'
     flq:                      to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\WdfCoInstaller01009.dll'
     flq:           {_commit_copyfile exit OK}
     flq:           {_commit_copyfile}
     flq:                CopyFile: 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\smscufx.cat'
     flq:                      to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E2B.tmp'
     flq:                MoveFile: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E2B.tmp'
     flq:                      to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\smscufx.cat'
     flq:           {_commit_copyfile exit OK}
     flq:           {_commit_copyfile}
     flq:                CopyFile: 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\smscufx.inf'
     flq:                      to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E2C.tmp'

but none of these files exists in the directories shown. Instead they seem to exist in "C:\Windows\System32\DriverStore\FileRepository\sm scufx.inf_amd64_neutral_f621a53b75ad332d", but I cannot delete them from there as it requires System privileges

Code:

C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53
b75ad332d>dir
 Volume in drive C is OSDISK
 Volume Serial Number is 067C-528A

 Directory of C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_n
eutral_f621a53b75ad332d

03/29/2017  08:23 AM    <DIR>          .
03/29/2017  08:23 AM    <DIR>          ..
05/02/2013  05:24 AM            40,184 SgfxCoInstaller1.dll
05/02/2013  05:28 AM        11,455,600 SgfxSetup.exe
05/03/2013  02:17 PM            12,677 smscufx.cat
05/02/2013  05:28 AM            11,000 smscufx.inf
03/29/2017  08:23 AM            32,900 smscufx.PNF
05/02/2013  05:28 AM         1,721,576 WdfCoInstaller01009.dll
05/02/2013  05:28 AM         1,795,952 WdfCoInstaller01011.dll
05/02/2013  05:28 AM         1,002,728 winusbcoinstaller2.dll
               8 File(s)     16,072,617 bytes
               2 Dir(s)  86,527,201,280 bytes free

C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53
b75ad332d>del *.*
C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53
b75ad332d\*.*, Are you sure (Y/N)? y
C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53
b75ad332d\SgfxCoInstaller1.dll
Access is denied.
C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53
b75ad332d\SgfxSetup.exe
Access is denied.
C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53
b75ad332d\smscufx.cat
Access is denied.
C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53
b75ad332d\smscufx.inf
Access is denied.
C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53
b75ad332d\smscufx.PNF
Access is denied.
C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53
b75ad332d\WdfCoInstaller01009.dll
Access is denied.
C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53
b75ad332d\WdfCoInstaller01011.dll
Access is denied.
C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53
b75ad332d\winusbcoinstaller2.dll
Access is denied.

C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53
b75ad332d>

Is there an option other than wiping and re-installing?

steky9 · 03-30-2017, 10:21 PM

Got those files deleted now, and re-ran the support tool, but it still gives the same output. I'm thinking then that it has to be pulling this information from either a log file or else the registry?

AlbanRampon · 03-31-2017, 08:24 AM

Hello,

I'm sorry, I replied whilst on mobile and did not read logs properly.

HKEY_LOCAL_MACHINE\SOFTWARE\SGFX is detected. This is not a service, but the folder for the software itself, therefore you cannot remove it with "sc delete".
Do you need the command line or are you comfortable enough going in regedit to remove that?

Kind regards,
Alban

steky9 · 03-31-2017, 09:03 PM

Don't see that folder there. You sure its the right one?

http://imgur.com/a/punkZ

03-29-2017, 03:17 PM	#1
steky9 Junior Member Join Date: Mar 2017 Posts: 10	SMSC Uninstall I'm trying to install the DisplayLink drivers, but it fails as it detects the SMSC drivers which were previously installed. I've uninstalled SMSC as much as possible, even going to using Revo Uninstaller to remove any trace of it, and still no use. I've tried the compatibility check tool as well, and it doesn't create a log file in "C:\Program Files\DisplayLink Core Software\Debug\". In fact it doesn't even create the "C:\Program Files\DisplayLink Core Software\" directory, however it does create a DiCompatCheck.log file in the same directory I run the compatibility tool from. I've tried to attach it, but its regarded as an invalid file

03-29-2017, 04:46 PM	#4
steky9 Junior Member Join Date: Mar 2017 Posts: 10	In case it helps I've posted the DiCompatCheck.log output to Pastebin https://pastebin.com/dUyHiycE Tried a few things, that didn't work, but the DlCompatCheck.log contents change, so putting up a new link just in case there's a difference when its decoded https://pastebin.com/U8nGNf2Y Last edited by steky9; 03-29-2017 at 10:33 PM. Reason: Log file content change

03-30-2017, 03:37 PM	#5
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, The service installed is SGFX Would you please try use: sc delete SGFX Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

03-31-2017, 08:24 AM	#9
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, I'm sorry, I replied whilst on mobile and did not read logs properly. HKEY_LOCAL_MACHINE\SOFTWARE\SGFX is detected. This is not a service, but the folder for the software itself, therefore you cannot remove it with "sc delete". Do you need the command line or are you comfortable enough going in regedit to remove that? Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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03-29-2017, 03:20 PM	#2
rboerner Super Moderator Join Date: Jan 2015 Posts: 423	If you follow the steps here does that help? http://support.displaylink.com/knowl...rticles/544327

03-29-2017, 04:09 PM	#3
steky9 Junior Member Join Date: Mar 2017 Posts: 10	Yes did all that. I uninstalled the ViewSpan software first and then SMSC Core Software (although it required Revo to do it fully). I've also checked and the folder SGFX folder no longer exists in C:\Program Files. Then tried deleting the services manually via CMD but they were already removed. ie Code: C:\windows\system32>sc delete SGFXMgr [SC] OpenService FAILED 1060: The specified service does not exist as an installed service. C:\windows\system32>

03-30-2017, 04:25 PM	#6
steky9 Junior Member Join Date: Mar 2017 Posts: 10	No luck Code: C:\windows\system32>sc delete SGFX [SC] OpenService FAILED 1060: The specified service does not exist as an installed service. C:\windows\system32> I can do a "sc query >> c:\temp\service.txt" and then search through it for any mention of SGFX or SMSC or similar, but nothing shows up. Is it searching through the registry for SGFX?.

03-30-2017, 10:21 PM	#8
steky9 Junior Member Join Date: Mar 2017 Posts: 10	Got those files deleted now, and re-ran the support tool, but it still gives the same output. I'm thinking then that it has to be pulling this information from either a log file or else the registry?

03-31-2017, 09:03 PM	#10
steky9 Junior Member Join Date: Mar 2017 Posts: 10	Don't see that folder there. You sure its the right one? http://imgur.com/a/punkZ