Greyed out image when capturing screen areas

adrianl · 08-13-2025, 10:48 PM

Displaylink1.13.0
MacBook Air M3
Sequoia 15.6
Dell D6000 Dock
Acer Nitro EDA343CUR

When I capture an screen area in the extended monitor the resulting image it's greyed out but, if I caputure the same area of the same window but in the macbook monitor the resulting image have the correct colors.

Any help?

Thanks a lot,
Adrian

Szymon · 08-14-2025, 07:11 AM

Hi Adrian,

What tool do you use to capture the content of the app window? And do you observe it with a specific app?

Regards,
Szymon

08-13-2025, 10:48 PM	#1
adrianl Junior Member Join Date: May 2020 Posts: 3	Greyed out image when capturing screen areas Displaylink1.13.0 MacBook Air M3 Sequoia 15.6 Dell D6000 Dock Acer Nitro EDA343CUR When I capture an screen area in the extended monitor the resulting image it's greyed out but, if I caputure the same area of the same window but in the macbook monitor the resulting image have the correct colors. Any help? Thanks a lot, Adrian

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08-14-2025, 07:11 AM	#2
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 130	Hi Adrian, What tool do you use to capture the content of the app window? And do you observe it with a specific app? Regards, Szymon