DiplayLink broken after Catalina 10.15 Update - Page 2

rarutu · 11-07-2019, 03:54 PM

ok so what i've done is this

1) installed the latest (beta 3)
2) detached all peripherals from my mac
3) restarted in safe mode => did not work when I connected the dock
4) detached all peripherals from my mac
5) How to reset the System Management Controller (SMC) on your Mac
6) Reset NVRAM or PRAM on your Mac
7) connected the docking station again => did not work
8) also connected the charging cable => for some reason it works now

i really hope i was not just lucky and this helps someone

best of luck

macmitch · 11-07-2019, 04:21 PM

Quote:

Originally Posted by rizwan.a

I was having exact same issue and was trying to fix from yesterday. I tried every possible solution available, and at the end downgrading the driver to 5.1.1 worked.

Hope this helps

Computer: MacBook Pro with MacOS Catalina 10.15.1
External Device: ASUS Portable Display MB169B+

The MB169B+ was working fine with the MacBook before the MacOS update to 10.15.1. A new DisplayLink driver is needed for the recent MacOS update of 10.15.1. The display will power on and show the ASUS brand and then immediately power back off.

The MB169B+ still works with no problems at all on my Samsung Chromebook XE525QBB.

lspintzyk · 11-08-2019, 10:27 AM

Please Uninstall DisplayLink driver 5.2.1 beta 3 and then follow that article:
https://support.displaylink.com/know...-functionality

hiron · 11-09-2019, 02:32 PM

Exact same for my case with iMac.
After upgrading to 10.15.1 (Cataline) from 10.14
(1) with the driver 5.2.1 bata3, "system preference" -> "display" -> "Arrangement" does not show the outer display
although "about this MAC" -> "System Report" -> "Hardware" -> "USB" shows the adapter.
(2) wirh the driver 5.1.1, "Arrangement" shows the display (Fine!), but the outer display says "NO SIGNAL"

Beta "3" is still NOT working.

Rick H. · 11-09-2019, 10:22 PM

I'm having the same issue as Seth. After Catalina upgrade, my second and third displays are black. They are active however and I can activate an application blindly.

I have two Plugable docking stations, a three monitor w/2 4k connects and an older version w/ 2 HDMI connects.

I've tried downloading both display driver beta 2 & 3 to no avail. The drivers are loading and my Screen Recording Displaylink User Agent is checked.

Plugable gave up and referred me to DisplayLink.

Help!

Rick H.

lspintzyk · 11-14-2019, 07:09 AM

Hi,
Please submit your logs using that tool:
https://www.displaylink.com/downloads/file?d=66

darthjr · 11-14-2019, 12:45 PM

I am having the same issue, running Catalina 10.15.1 and 5.2.1 Beta 3. When I plug in my Dell 6000, the screen MacBook Pro just blinks repeatedly and no Second or Third Display function.

Logs attached below

lspintzyk · 11-18-2019, 09:52 AM

darthjr,

We have identified that part of Dell D6000 docks produced between mid 2018-mid 2019 contains USB Hub firmware issue that was uncovered by macOS Catalina 10.15.1 release.

There is a for that.

Please update your dock hub using "Dell Firmware Update Utility":
https://www.dell.com/support/home/pl...-d6000/drivers

dave1713 · 11-18-2019, 08:15 PM

I did that based on feedback from another support thread. Still didn't work.

muralicmr · 11-19-2019, 09:31 AM

I am facing the same issue. I upgraded to 10.15.1 from Mojave and then later tried installing beta3 version. I have connected 2 external monitors via D6000 docking station. When i connect my mac to the docking station the screen keeps flickering.

I tried with 5.1.1 version of the driver without any luck.

Can someone please recommend me what can be done to fix this issue?

11-09-2019, 10:22 PM	#15
Rick H. Junior Member Join Date: Nov 2019 Posts: 1	Black screen but still active I'm having the same issue as Seth. After Catalina upgrade, my second and third displays are black. They are active however and I can activate an application blindly. I have two Plugable docking stations, a three monitor w/2 4k connects and an older version w/ 2 HDMI connects. I've tried downloading both display driver beta 2 & 3 to no avail. The drivers are loading and my Screen Recording Displaylink User Agent is checked. Plugable gave up and referred me to DisplayLink. Help! Rick H.

11-07-2019, 03:54 PM	#11
rarutu Junior Member Join Date: Nov 2019 Posts: 6	ok so what i've done is this 1) installed the latest (beta 3) 2) detached all peripherals from my mac 3) restarted in safe mode => did not work when I connected the dock 4) detached all peripherals from my mac 5) How to reset the System Management Controller (SMC) on your Mac 6) Reset NVRAM or PRAM on your Mac 7) connected the docking station again => did not work 8) also connected the charging cable => for some reason it works now i really hope i was not just lucky and this helps someone best of luck

11-08-2019, 10:27 AM	#13
lspintzyk Member Join Date: Feb 2013 Posts: 65	Please Uninstall DisplayLink driver 5.2.1 beta 3 and then follow that article: https://support.displaylink.com/know...-functionality

11-09-2019, 02:32 PM	#14
hiron Junior Member Join Date: Nov 2019 Posts: 1	Exact same for my case with iMac. After upgrading to 10.15.1 (Cataline) from 10.14 (1) with the driver 5.2.1 bata3, "system preference" -> "display" -> "Arrangement" does not show the outer display although "about this MAC" -> "System Report" -> "Hardware" -> "USB" shows the adapter. (2) wirh the driver 5.1.1, "Arrangement" shows the display (Fine!), but the outer display says "NO SIGNAL" Beta "3" is still NOT working.

11-14-2019, 07:09 AM	#16
lspintzyk Member Join Date: Feb 2013 Posts: 65	Hi, Please submit your logs using that tool: https://www.displaylink.com/downloads/file?d=66

11-18-2019, 09:52 AM	#18
lspintzyk Member Join Date: Feb 2013 Posts: 65	darthjr, We have identified that part of Dell D6000 docks produced between mid 2018-mid 2019 contains USB Hub firmware issue that was uncovered by macOS Catalina 10.15.1 release. There is a for that. Please update your dock hub using "Dell Firmware Update Utility": https://www.dell.com/support/home/pl...-d6000/drivers

11-18-2019, 08:15 PM	#19
dave1713 Junior Member Join Date: Nov 2019 Posts: 2	I did that based on feedback from another support thread. Still didn't work.

11-19-2019, 09:31 AM	#20
muralicmr Junior Member Join Date: Nov 2019 Posts: 3	I am facing the same issue. I upgraded to 10.15.1 from Mojave and then later tried installing beta3 version. I have connected 2 external monitors via D6000 docking station. When i connect my mac to the docking station the screen keeps flickering. I tried with 5.1.1 version of the driver without any luck. Can someone please recommend me what can be done to fix this issue?