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11-05-2017, 07:35 AM | #1 |
Junior Member
Join Date: Nov 2017
Posts: 6
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Lenovo P70/Win7: Bluescreen after Driver Update dlkmd.sys
Yesterday (05.11.2017) I have tried to install the latest Ndivia drivers provided by Lenovo for my P70 notebook. After installing the new driver windows 7 restarted and a bluescreen appeared immediately.
My System: Lenovo P70 Type 20ER000EGE Serial-Nr. PC09ENN2 Windows 7 Professional (64-Bit) Ndivia Quadro M3000M Driver I have tried to install has the following spec: Software name NVIDIA Optimus Display Driver Support models ThinkPad T460s ThinkPad T560 ThinkPad P50s ThinkPad P70 Operating System Microsoft Windows 7 64-bit Refer to marketing materials to find out what computer models support which Operating Systems. Versions 22.21.13.8250 (NVIDIA Graphics Driver) 1.3.34.27 (NVIDIA HD Audio Driver) 21.20.16.4678 (Intel Graphics Driver) I have also tried to download the latest driver from the Nvidia site and installed them. Same issue appeared. Bluescreen with dlkmd.sys Please help!! Thanks! Reza |
11-06-2017, 09:00 AM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello Reza,
Would you please be able to upload here the ZIP of your log files? We need them to progress and the last link of my signature explains how to use the tool. Post them here, only employees can download them. Regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
11-06-2017, 07:27 PM | #3 |
Junior Member
Join Date: Nov 2017
Posts: 6
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Hello Alban,
I'm afraid that won't work. Because after the driver is installed I have to restart windows. The bluescreen appears druing the restart. So I have to start windows recovery which recovers the system to a state before the diagnostic tool was installed actually. Hence, all logs and the tool are gone. Do you have any other Idea? Thank you in advance Reza |
11-06-2017, 07:40 PM | #4 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
How did you work out that the bluescreen data was not present anymore? Did you look for the file? Without the memory dump file, there is no information about what is the reason for the crash. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
11-06-2017, 07:47 PM | #5 |
Junior Member
Join Date: Nov 2017
Posts: 6
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Bluescreen data are present but the displaylink diagnostic tool which should gather the log is gone.
I can upload the bluescreen data here if it helps. Which one do you prefer, minidump (601 KB) oder the full memory dump (986.495 KB)? |
11-06-2017, 07:54 PM | #6 |
Junior Member
Join Date: Nov 2017
Posts: 6
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I have downloaded DisplayLink Support Tool again an gathered information form the current system.
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