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Old 02-10-2013, 10:30 PM   #1
gremlin133
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Join Date: Feb 2013
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Default Manufacturing Test Mode

Hi Everyone,

Everything was working fine until I decided to install the drivers in my boot camp partition, during the install it blue-screened. After that, the adapter seems to be permanently in "Manufacturing Test Mode". This happens both in Windows and OSX.

This is what's under the USB section in the system profile:

Manufacturing Test Mode:

Product ID: 0xc300
Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.)
Version: 0.01
Serial Number: 00000000-000000
Speed: Up to 480 Mb/sec
Manufacturer: DisplayLink
Location ID: 0x1d110000 / 8
Current Available (mA): 500
Current Required (mA): 2

Connecting it to my linux VM seemed to give a little more info, something about a firmware update interface, so I am assuming maybe the firmware was being updated when the machine bluescreened or something and now it's cranky.
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Old 02-11-2013, 08:11 AM   #2
Carlo
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Hi,

Can you please let us know who is the manufacturer and when did you buy this device?

Carlo
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Old 02-11-2013, 08:26 AM   #3
gremlin133
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It's a Winstar WS-UG35D6 (hopefully actually a legit product).

Bought it on the 7th of Feb 2013
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Old 02-12-2013, 10:27 PM   #4
gremlin133
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The chip is a DL-3500-N if that helps, here is a picture of the board: http://i.imgur.com/a9ILd4a.jpg
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Old 03-11-2013, 01:01 PM   #5
Wim
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We have followed up with the manufacturer on this issue. Unfortunately there is no way this device can be recovered and will need to be returned to the manufacturer for a replacement.

Wim
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