Vive Wireless Adapter Black Screens & Disconnects

[Krogenit]

Hello, i'm having issue with Wireless Adapter. I tried get help from HTC forum (https://forum.vive.com/topic/6667-vi...een-goes-dark/), but nothing. Maybe in this forum someone can help.

I'm using Vive Pro with Wireless Adapter. Screen randomly turns black and after 2 seconds will back on or in other cases screen still black and i need to replug power to adapter. Sometimes random USB device disconnects, like VR controller or sound. It's unplayble.

I recorded video with that issues: https://www.youtube.com/watch?v=cgnGUkYTk64

[AlbanRampon]

Hello,

If everything drops, that sounds more like the radio link is dropping, rather than just the DisplayLink chip or driver.
But I've never used the final product or met this issue running the demo all day at tradeshows.

Would you please be able to create a support ticket to HTC?
They are keen on hearing directly from their product customers and will contact DisplayLink if they wish help from our side.

Kind regards,
Alban

[Krogenit]

Originally Posted by AlbanRampon

Hello,

If everything drops, that sounds more like the radio link is dropping, rather than just the DisplayLink chip or driver.
But I've never used the final product or met this issue running the demo all day at tradeshows.

Would you please be able to create a support ticket to HTC?
They are keen on hearing directly from their product customers and will contact DisplayLink if they wish help from our side.

Kind regards,
Alban

Thank you for reply.

All the time signal is perfect. I tested very close to antenna. If signal isn't good, I can see pixelization in headset.

I created ticket to HTC support a few weeks ago and all i got from support was that i need to disable my 2 monitors (i have 3), because as support said my GPU (1080ti) overloaded. I tested with only 1 monitor and it didn't helped.

I have two Wireless Adapters, they two work bad. I bought second one because i thought my was damaged or idk. I'll return second one.

My suggestions is maybe USB drivers on that adapter are bad or power managment disabling random USB diveces like screen, sounds, controllers. Or just not enough power, but i tested with powerfull battery with 24w output from Anker.

[Krogenit]

Also when some device stopped working i will getting "USB node not found" in log file.