06-24-2023, 03:44 PM | #1 |
Junior Member
Join Date: Jun 2023
Posts: 1
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Startechcom - Unable to get screens connected
I have a StarTechcom DK31C3HDPD DisplayLink dock and can't get screens connected.
Using MBP M1Pro 2021. I've installed the latest DisplayLink app for Mac. Updated Mac to the latest 13.4.1 When connecting the dock, I do get charge but nothing more. I'm asked to confirm the accessory and allow it - I confirm. I've enabled screen recording end restarted the app. Currently have the attached message in the DisplayLink app: Last edited by nirhend; 06-24-2023 at 03:45 PM. Reason: Added more info |
08-17-2023, 09:44 AM | #2 | |
DisplayLink Tech Support
Join Date: Mar 2020
Posts: 193
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Quote:
Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com
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Daniel Sznicer DisplayLink Team Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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